Emergency Communications Officer
Kootenai County · Coeur d'Alene, ID · 5 days ago
$29.23/hrFull-time
About the role
Every emergency begins with a voice on the other end of the line. As an Emergency Communications Officer with the Kootenai County Sheriff's Office, you are the critical link between the public and first responders. You will answer emergency and non-emergency calls, coordinate police, fire, and EMS resources, and provide life-saving instructions to callers during their most challenging moments.
Responsibilities
- Remain calm and help others stay calm during emergency situations
- Answer emergency and non-emergency calls for service
- Assess incidents and determine appropriate response priorities
- Dispatch law enforcement, fire, EMS, and other emergency resources
- Provide CPR and emergency medical instructions before responders arrive
- Utilize advanced computer-aided dispatch systems and multiple databases
- Maintain accurate records and documentation for legal and public information purposes
Requirements
- Possess a High School Diploma or GED
- Have at least three months of work experience
- Possess or be able to obtain a valid driver's license
- Be insurable
- Demonstrate keyboarding proficiency of 3,321 keystrokes per hour
- Successfully complete the Emergency Communications Officer Course within eighteen (18) months of hire
Benefits
- Outstanding Benefits Include:
- Public Employees Retirement System of Idaho (PERSI)
- Five-year vesting 11.96% employer contribution
- Lifetime retirement benefit
- Comprehensive medical, dental, and vision coverage
- Free employee and dependent access to a county medical clinic offering: Primary care appointments, Medications, Laboratory services
- And more
- Public Service Loan Forgiveness (PSLF) eligibility for qualified employees
- Paid training and professional development
- Career advancement opportunities
Pay
\$29.23 - \$38.45 per hour DOE (Includes \$0.50 shift differential)
Schedule
Emergency communications is a 24-hour operation. Shift work is required and is not optional. Applicants must be available to work days, nights, weekends, holidays, and other assigned shifts as needed.
What We Look For
- Integrity and honesty
- Professionalism
- Strong communication skills
- Sound judgment under pressure
- Teamwork and adaptability
- Commitment to public service
Contact Us
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