Emergency Communications Center Supervisor

This position supports a 24/7 public safety operation and closes on Monday, November 16, 2026.

About the role

The City of Fort Worth’s Emergency Management & Communications Department is seeking an experienced, service-driven leader to join our Emergency Communications Center (ECC) as an Emergency Communications Center Supervisor. Our fast-paced, high-stakes environment coordinates critical communications for police, fire, EMS, and other public safety partners. As a supervisor, you will provide the leadership, direction, and operational oversight necessary to keep our team prepared, effectively manage resources, and deliver timely, accurate, and professional service when it matters most.

We’re seeking a decisive, people-focused leader who can guide critical operations, make sound decisions under pressure, and build a culture of professionalism, teamwork, and accountability. Success in this role goes beyond operational expertise — it means developing employees, supporting their well-being, driving continuous improvement, and ensuring our ECC is ready to serve the community when every second counts.

Responsibilities

• Supervises and coordinates Public Safety Communicator activities to ensure efficient Emergency Communications Center (ECC) operations and the timely, professional delivery of public safety services
• Oversees daily operations by monitoring emergency calls, radio traffic, critical incidents, staffing, and operational performance; prioritizes activities and allocates resources to maintain service continuity
• Directs emergency communications operations during critical incidents, major events, emergencies, and disasters; coordinates emergency staffing, callbacks, notifications, and interagency communications
• Manages staffing and administrative functions, including employee schedules, assignments, overtime, payroll approval, operational documentation, and supervisory records
• Provides leadership, coaching, and employee development while fostering a professional, respectful, supportive, and accountable workplace culture that prioritizes employee well-being and operational excellence
• Monitors and evaluates operational performance, identifies trends and service deficiencies, and implements improvements to enhance efficiency, service quality, and public safety outcomes
• Ensures regulatory and procedural compliance with applicable laws, TCOLE requirements, TLETS, TCIC, NCIC, CJIS policies, Department procedures, and established professional standards
• Maintains operational and technological readiness by monitoring E911/NG911, CAD, radio, and criminal justice information systems; coordinates technical support, maintenance, and issue resolution
• Supports Department priorities and continuous improvement initiatives, including policy implementation, technology modernization, interagency collaboration, and direct performance of Public Safety Communicator duties as operationally necessary

Requirements

Minimum Qualifications

• HS Diploma/GED
• Four (4) years of responsible public safety emergency response and dispatch experience, including one (1) year of team lead or supervisory experience
• Must possess a current Texas Commission on Law Enforcement (TCOLE) Advanced or above Telecommunicator Proficiency Certification (or out of state equivalent) at time of job offer
• Must be a Certified Communications Training Officer (CTO) at the time of job
• Must possess or have the ability to obtain a TCOLE Instructor Certification within one (1) year from time of job offer
• Pass a drug screening
• Pass an examination by a psychologist, licensed by the Texas State Board of Examiners of Psychologists or by a psychiatrist licensed by the Texas Medical Board
• Must meet TCOLE & CJIS requirements

Preferred Qualifications

• Recently employed and working within an Emergency Communications Center (ECC)
• Two (2) years of ECC supervisory experience
• Texas Commission on Law Enforcement (TCOLE) Telecommunicator License

Working conditions

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions. Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work requires prolonged sitting, repetitive keyboard use, viewing multiple monitors and operating various public safety technology systems. The position requires sustained decision-making, multitasking, and effective performance under significant time pressure.

Must be available to work regular and irregular shift rotations, which may include weekends and holidays, as well as extended hours in emergencies, disaster or other situations influenced by workload or staffing difficulties. Emergency Communications employees are routinely exposed to traumatic, distressing and emotionally intense situations and must maintain composure, empathy, accuracy and professionalism in the performance of their duties.

Background check

Final candidates selected for hire in the Emergency Management & Communications Department will be subject to a fingerprint/criminal history background check. Applicants must not have used marijuana within the last twelve (12) months, nor illegally used any controlled substances within the last five (5) years. Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.

Due to CJIS requirements related to system access, the following will result in being disqualified for this position:

• Felony Convictions
• Felony Deferred Adjudication
• Class A Misdemeanor Conviction
• Class B Misdemeanor Convictions in the last 10 years
• Class A Misdemeanor Deferred Adjudication
• Class B Misdemeanor Deferred Adjudication in the last 10 years
• An Open Arrest for Any Criminal Offense (Felony or Misdemeanor)
• ALL Family Violence Convictions regardless of class

Schedule

This position supports a 24/7 public safety operation, which will require working irregular business hours, including overnights, weekends, holidays and mandatory overtime. Workday and hours will be assigned based on the needs of the department. Must be able to activate for 24/7 emergency response as needed.

Benefits

• 11 Paid Holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities