Emergency Communications Center (ECC) Supervisor

This critical role ensures the effective receipt, processing, and dissemination of emergency and non-emergency information to fire, medical, and security forces personnel at Creech Air Force Base. The ECC Supervisor leads a team of dispatchers in a 24/7 operation, ensuring compliance with policies, procedures, and standards to support mission success.

Responsibilities

• Supervise the activities of assigned staff, including scheduling, task prioritization, and performance evaluations, to ensure proper operational coverage and mission success.
• Oversee the receipt, processing, and dissemination of emergency and non-emergency information to fire, medical, and security forces personnel.
• Train and evaluate new and relief dispatchers in accordance with established guidelines; conduct daily training exercises and track completion.
• Maintain required certifications for telecommunicator and Emergency Medical and Fire Dispatch (EMD and EFD) and conduct practical evaluations for training and certification.
• Prioritize incoming phone calls to ensure emergencies receive immediate attention and appropriate resources are dispatched.
• Perform general administrative functions, including preparing daily and monthly reports, updating Key Performance Indicator (KPI) records, and maintaining forms and records in compliance with local policies.
• Initiate recall of off-duty personnel and make required notifications during emergency and non-emergency operations.
• Maintain proficiency in computerized mapping programs used during search and rescue and hazardous materials operations.
• Monitor radio and telephone communications with fire and medical field units to ensure resources are available during emergencies.
• Hear and resolve complaints from employees; escalate group grievances or unresolved issues to higher-level supervisors.
• Follow and enforce local standard operating policies and procedures, as well as NFPA 1061 standards.
• Perform other duties as assigned in support of contractual obligations.

Requirements

• High School Diploma or GED.
• Six (6) + years of full-time work experience in emergency communications or dispatching emergency services, including at least three (3) years of supervisory experience. Equivalent combinations of education, training, and experience may be considered.
• Must meet eligibility requirements for access to classified information and obtain and maintain a Secret Security Clearance, as required by the U.S. Government and the contract. U.S. citizenship is required.
• Must possess or obtain certification as a DoD Public Safety Telecommunicator I & II through an accredited program (e.g., DoD/DoW) within six months of hire.
• Must possess or obtain certification to DoD Hazardous Material Awareness level through an accredited program within six months of hire.
• Must possess or obtain certification as Emergency Medical, Fire Dispatcher (EMD and EFD) through an accredited program (IAED preferred) immediately after being hired.
• Proficiency in Computer-Aided 911 VESTA phone systems and computerized mapping programs.
• Ability to read, write, and communicate effectively in English to perform essential job functions, including preparing reports, understanding procedures, and communicating with clients and team members.
• Must be able to meet the physical requirements of the position, which may include:
  • Speaking clearly and effectively to communicate with emergency responders and distressed callers.
  • Remaining alert during periods of inactivity and repetitive operations.
  • Distinguishing different colors and hearing audio signals (hearing aids permitted).
  • Working in a loud environment with radios, phones, computers, fans, and alarms.
  • Standing and walking for extended periods, climbing stairs, and lifting/carrying up to 25 pounds.
• Must be able to successfully complete a post-offer, job-related medical evaluation, as required by the contract.

Preferred Qualifications

• Certification as a DoD Public Safety Telecommunicator I & II, Emergency Medical Dispatcher (EMD), and Fire Dispatcher (EFD), through IAED.
• Prior supervisory experience in a government or military emergency communications center.
• Familiarity with Computer-Aided 911 VESTA phone systems.
• Strong written and verbal communication skills, with the ability to lead teams and communicate effectively under pressure.
• Demonstrated ability to manage multiple priorities and make sound decisions in emergency and non-emergency situations.

Schedule

• This position supports a 24/7 operation; shift work, nights, weekends, holidays, overtime, and on-call response may be required.
• Must be able to fill in for dispatchers during breaks, absences, or emergencies to ensure operational continuity.
• May be required to respond during off-duty hours for large-scale incidents or remain on duty until properly relieved.

Work Environment

Work is performed in a fast-paced environment with exposure to loud noises from radios, phones, alarms, and other equipment.

Pay

$80,000 (good-faith estimate; actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws).

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• 15 days of paid time off annually
• Parental leave
• Educational reimbursement
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.