911 Communications Center Supervisor

Responsibilities

• Supervises, plans, schedules and directs the work of subordinates in the telecommunication center.
• Instructs and trains employees in proper methods and procedures.
• Inspects work in progress and upon completion.
• Monitors and evaluates performance of staff.
• Disciplines staff as appropriate, with or in the absence of the Communications Manager.
• Develops and ensures compliance with department policies and procedures.
• Ensures smooth day‑to‑day operations of the communications center.
• Maintains department records; records information and maintains accurate records of activity and performance.
• Operates police teletype as necessary.
• Composes, types, and edits correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy and completeness.
• Acts as validation officer for department records submitted to the Crime Information Bureau.
• Responds to records requests from the District Attorney, Brown County courts, and other external requests as needed.
• Assists in the development of policies and procedures for the Communications Center; recommends changes in work methods, policies and procedures.
• Assists staff with department inquiries and complaints; handles complaints or problems that staff are unable to resolve.
• Serves as liaison between center operations and supervisory staff of client agencies.
• Resolves client‑agency complaints and assists in the preparation and modification of operational procedures when needed.
• Provides training to client‑agency staff when necessary.
• Maintains inventories of communications‑facility equipment and consumables.
• Determines additional supply needs and forwards requests to the appropriate department employee.
• Provides staff‑level liaison to equipment service vendors.
• Monitors periodic performance testing of electronic and mechanical equipment.
• Coordinates purchase, repairs, and modifications of communication‑center equipment.
• Provides input regarding department expansion needs.
• Monitors overall safety conditions of the working environment and department equipment.
• Provides staff‑level liaison to facility service organizations.
• Maintains the security of the communication center at all times.
• Responsible for operation of radio transmitters in accordance with Federal Communications Commission rules and regulations.
• Takes appropriate action for staff violations and reports violations by other users to the appropriate client agency.
• Ensures overall confidentiality of information.
• Investigates complaints of unauthorized information release and provides input to the department manager regarding appropriate action.
• Investigates staff violations of rules and provides input to the department manager regarding appropriate action.
• Participates in supervisors’ meetings as required.
• Coordinates and participates in job‑related training sessions and seminars.
• Leads staff meetings and shift briefings as required.
• Testifies at adjudication hearings when necessary.
• Serves as an employer representative in worker disputes and arbitration.
• Performs telecommunicator duties in the absence of available personnel.
• Maintains key‑holder lists in the CAD program.
• Communicates with cell‑phone providers to obtain subscriber and location information as necessary.
• Communicates with State and County agencies regarding incidents, hazards, alternate routes, or other situations that may impact those agencies.
• Performs related functions as assigned.

Qualifications

• Knowledge of all functions of the Public Safety Communications Department.
• Knowledge of and ability to utilize a computer and the required software.
• Knowledge and understanding of radio and computer system‑level design and operational concepts.
• Knowledge of leadership, supervisory, and personnel‑management techniques.
• Knowledge of the principles and practices of office and records management.
• Ability to supervise, assign, schedule, train and evaluate the work of others.
• Ability to handle stressful and difficult situations in a professional, rational, and logical manner.
• Ability to exercise independent judgment and make decisions independently, in accordance with department policies, procedures, and local, state, and federal regulations.
• Ability to communicate effectively both orally and in writing.
• Ability to establish and maintain effective working relationships with staff, officials, and the public.
• Ability to demonstrate strong problem‑solving skills.
• Ability to learn and apply the specialized knowledge and skills of the department.
• Ability to understand and interpret a union collective bargaining agreement.
• Ability to work the required hours of the position.

Brown County is an E‑Verify employer.