911 Supervisor

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - About the role: The initial paragraph describing position: "The City of Minneapolis is seeking a talented individual to assist members of the community by receiving calls, gathering information, and assessing customer needs as a Supervisor in the Emergency Communications Department. We're looking for motivated individuals who want to build a career while serving the community. Ideal candidates are excited to work alongside other dedicated professionals to help the residents, visitors, and businesses of Minneapolis." Also maybe mission statement? Could be part of About the role. Also "911 Supervisors supervise on an assigned shift with multiple shifts of Public Safety Telecommunicator II (PST II) and Public Safety Telecommunicator III (PST III) engaged in the answering of 911 calls and dispatching responders for the City of Minneapolis." That's more about role. - Responsibilities: The list under "Job Duties And Responsibilities". Many bullet-like sentences. We'll turn into

• . - Requirements: Might include "Working hours/Shift work" details, "Work Location: This position currently works on-site only. The City of Minneapolis does not sponsor applicants for work visas." Also maybe "Probationary employees..." etc. Also "Minimum Education: High School Diploma or equivalent." etc. That's qualifications. But we have separate sections: Requirements and Qualifications. Usually Requirements could be experience, education, etc. Qualifications could be licenses/certifications. But we need to decide. Given instructions: Use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Include only if real content. We have content for: - About the role: yes. - Responsibilities: yes (list of duties). - Requirements: Could include Minimum Education, Minimum Experience, Equivalency, Licenses/Certifications, Preferred Experience? Actually those are qualifications. But we can split: Requirements = Minimum Education, Minimum Experience, Equivalency. Qualifications = Licenses/Certifications, Preferred Experience? Or maybe Skills = Knowledge, Skills And Abilities. Benefits, Pay, Schedule: we have shift work details (working hours) maybe schedule. No explicit pay or benefits. So we should not create Pay or Benefits sections unless posting actually states them. It does not mention pay or benefits. So omit those. Schedule: we have "Working hours/Shift work: Minneapolis Emergency Communications Center (MECC) must be staffed 24 hours a day, 7 days a week. Probationary employees are assigned shifts based on staffing needs/requirements. There is no guarantee a probationary employee will work a specific shift and may even be assigned to different shifts during their first year, based on staffing shortages and coverage needs. Employees should expect that they would work a high percentage of nights, weekends AND holidays. After probation, employees will choose from work schedules that have been determined by management based on their seniority in their current job classification." That's schedule info. So we can include Schedule section. Skills: Knowledge, Skills And Abilities section includes bullet-like statements. So we can include Skills. Qualifications: Licenses/Certifications, maybe also Preferred Experience? But Preferred Experience is more like a qualification. We'll put Licenses/Certifications under Qualifications. Also maybe "Minimum Education: High School Diploma or equivalent." and "Minimum Experience: Three years of experience..." could be Requirements. We'll decide. Let's structure:

  About the role

  ... (combined paragraphs)

  Responsibilities

  • ... each duty

  Requirements

  • Minimum Education: High School Diploma or equivalent.
  • Minimum Experience: Three years of experience in a 911 Center performing call processing and dispatching duties.
  • Equivalency: An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

  Qualifications

  • Licenses/Certifications: State Certification in the operation of Minnesota Criminal Justice Information System (CJIS) computerized files within 6 months of employment.
  • Emergency management ICS 100, 200, 700, and 800 within 6 months of employment.
  • All the certifications are required to continue employment as a 911 Supervisor.
  • Preferred Experience: Supervisory experience.

  Skills

  • Good working knowledge of 911 telephone and radio dispatching procedures, emergency service procedures and computer assisted dispatch operation applying to all aspects of emergency communications service.
  • Ability to remain calm, handle stressful situations and effectively deal with callers who may be abusive, excited, intoxicated, ill, disabled, incoherent, etc.
  • Ability to coordinate activities with other emergency and public safety service agencies during emergency situations.
  • Geographic knowledge of the City of Minneapolis.
  • Working knowledge of the discretionary and mandatory procedures of the Police, Fire and Emergency Medical Service organizations.
  • Good manual dexterity.

  Schedule

  Minneapolis Emergency Communications Center (MECC) must be staffed 24 hours a day, 7 days a week. Probationary employees are assigned shifts based on staffing needs/requirements. There is no guarantee a probationary employee will work a specific shift and may even be assigned to different shifts during their first year, based on staffing shortages and coverage needs. Employees should expect that they would work a high percentage of nights, weekends AND holidays. After probation, employees will choose from work schedules that have been determined by management based on their seniority in their current job classification.

  We also have Work Location: on-site only, no visa sponsorship. Could be part of About the role or Requirements? Might be considered as a requirement (location). Could add a bullet under Requirements: Work Location: On-site only; no visa sponsorship. But we already have Requirements defined; we could add that as a bullet. However the instruction: "Prefer a few substantive sections over many thin ones." Adding location bullet is fine. Also we have Department Mission Statement maybe part of About the role. We also have "Cover Letters and Resumes: You must attach an updated resume..." that's application instruction, should be removed per instruction: remove application instructions. So we drop that. Also "Selection Process", "Background Check", "Medical/Drug and Alcohol Testing", "Union Representation", "Eligible List", "Interview Selection" are all boilerplate/process details; we should remove them as per instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Those are not boilerplate exactly but are part of selection process; likely considered boilerplate? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Selection process might be considered application instructions? It's about hiring process; but it's not exactly application instructions. However it's likely part of the process details that we should drop because they are not substantive job content. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Selection process could be considered part of application instructions. Safer to drop. Also "As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees..." that's fluff but maybe part of About the role? Could keep as it's descriptive. But it's somewhat generic; still substantive? Might keep. We need to preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the mission statement, work location, etc. Let's incorporate mission statement into About the role. Thus About the role paragraph(s) will include: - The City of Minneapolis is seeking a talented individual to assist members of the community by receiving calls, gathering information, and assessing customer needs as a Supervisor in the Emergency Communications Department. We're looking for motivated individuals who want to build a career while serving the community. Ideal candidates are excited to work alongside other dedicated professionals to help the residents, visitors, and businesses of Minneapolis. - 911 Supervisors supervise on an assigned shift with multiple shifts of Public Safety Telecommunicator II (PST II) and Public Safety Telecommunicator III (PST III) engaged in the answering of 911 calls and dispatching responders for the City of Minneapolis. - Department Mission Statement: Minneapolis 911 forms the vital link between the public and the emergency responders. The department strives to collect and disseminate all requests for service in a prompt, courteous, and efficient manner. The department's actions help save lives, protect property, and assist the public in their time of need. - Work Location: This position currently works on-site only. The City of Minneapolis does not sponsor applicants for work visas. - As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose—serving the residents, businesses and visitors of Minneapolis. We can combine into a few paragraphs. Now Responsibilities: list each duty sentence from "Job Duties And Responsibilities". Let's extract them: - Provide shift supervision for the 911 Emergency Communications Center, overseeing the activities of all assigned staff - PST II & PST III's. - Prepare work schedules, approve schedule changes, and manage employee absences by finding replacements to maintain service level goals. - Shift assignments for PST II's & PST III's. - Consistently monitor breaks and other necessary time away from operations positions to ensure staffing minimums are maintained. - Audit attendance and payroll records to ensure accuracy. - Serve in a support role in training team's daily activities providing feedback, monitoring, and encouragement. - Mentor and monitor probationary employees to support and encourage development and success. - Provide mentoring to staff to get the work done and to develop them through coaching, training, and reinforcement in the work that they do. - Intercede and take over calls of PST II & PST III's to deal with challenging calls or difficult situations to diffuse and facilitate necessary service. - Provide public education and participation at community meetings and events to inform, to exchange, to educate, and diffuse situational occurrences and/or events. - Explain Departmental policies and procedures, City Ordinances, State laws for employees and callers. - Investigate internal and external complaints against the Minneapolis Emergency Communications Center and make recommendations. - Assist in preparing and conducting investigations into employee misconduct and make recommendations regarding discipline to senior leadership staff. - Perform weekly quality assurance reports and quality assurance reports on critical events. - Prepare annual performance appraisals and assist with preparation of employee work goals. - Monitor computer and other technical equipment used in the 911 Center and contact technical support for assistance when required. - Communicate with stakeholder agency representatives for consultation on dispatching decisions as required. - Maintain, track, and update status board radio usage. - Create and publish communication plans for critical and planned events. - Work and collaborate with user departments to create /and update policies and procedures. - Participate in department work groups and Enterprise work groups. - Complete special projects or leadership team assignments as needed or requested. - Manage and support change at the Department and Enterprise levels. We'll put each as
• . Now Requirements: we have Minimum Education, Minimum Experience, Equivalency, Work Location (on-site only, no visa sponsorship). Also maybe "Probationary employees are assigned shifts based on staffing needs/requirements." That's schedule though. We'll keep schedule separate. Thus Requirements bullets: - Minimum Education: High School Diploma or equivalent. - Minimum Experience: Three years