911 Administrator

About the role

The 911 Administrator is an administrative position in the field of public safety with responsibility for coordinating and monitoring the efforts of Cayuga County and participating local governments in the continuing development and operation of a centralized emergency communication system.

Responsibilities

• Captures and implements recommendations made by county and local government agencies, staff, and outside vendors for the installation and operation and maintenance of the system.
• Serves as the primary liaison between the public users and 911 operations, assisting in problem resolution.
• Presents the program benefits to local municipalities and the general public.
• Coordinates with local, state, and county police, fire, and EMS departments and agencies to establish and maintain correct boundary information used to develop Emergency Service Zones.
• Maintains a file of road names and number ranges, along with community name and emergency service zone boundary information.
• Develops system failure and back-up plans to mitigate the effects of a total or partial system failure.
• Coordinates the training of public safety telecommunicators/dispatchers relative to the operation of 911 telecommunications equipment and familiarizes them with associated systems.
• Analyzes the use of the 911 system and conducts public education programs in schools, civil, and community centers, and other media outlets to promote the proper use of the 911 system.
• Develops short and long-term maintenance plans for equipment in accordance with the future growth and current needs of the Cayuga County Communications System.
• Assists the County in negotiations between system users administrations in conflicts related to the operation of the ECC.
• Serves as the supervisor, responsible for developing and recommending staffing levels and structure, administering personnel functions including hiring, scheduling, performance evaluations, counseling, and discipline.
• Maintains knowledge and skills to perform the duties of SESD and/or ESD to assist in emergent situations and/or on an as needed basis.

Requirements

• Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree in telecommunications management, telecommunications, emergency medical service, public administration, business administration, or a closely related field and three years of experience in an administrative position with responsibility for organizational planning, budget preparation and control, one year of which shall have been in a supervisory capacity; OR
• Graduation from a regionally accredited or New York State registered two-year college with an Associate’s degree in one of the areas mentioned in (A) and five years of experience as indicated in (A), one year of which shall have been in a supervisory capacity; OR
• Graduation from high school or possession of a high school equivalency diploma and 7 years of experience as indicated in (A), one year of which shall have been in a supervisory capacity.

Qualifications

• Good knowledge of the principles and practices of public administration as they relate to organizational planning, purchasing, and budget preparation and control.
• Working knowledge of the use of software for computerized dispatching.
• Ability to work with and secure cooperation from government and public safety officials.
• Ability to prepare clear and concise narrative and verbal reports.
• Ability to plan and coordinate a 911 Emergency program.
• Ability to handle personnel issues and application of labor agreements.

Skills

• Working knowledge of the telecommunication operating methods and services provided by local police, fire, and emergency medical service agencies including receiving and dispatching emergency calls.
• Working knowledge of the communication procedures and equipment used by police, fire, and emergency medical service agencies.
• Ability to handle personnel issues and application of labor agreements.
• Ability to prepare clear and concise narrative and verbal reports.
• Ability to plan and coordinate a 911 Emergency program.
• Ability to handle personnel issues and application of labor agreements.

Benefits

N/A

Pay

N/A

Schedule

N/A