Communications Center Supervisor

Responsibilities

• Perform daily supervisory functions, including scheduling, staffing, annual assessments, daily communications with staff, new hire training, material and equipment management.
• On-call for departmental issues occurring outside normal office hours.
• Responsible for the effective coaching and mentoring of Communication Specialists to ensure their needs are met.
• Works on-line if needed for adequate communications coverage due to insufficient staffing availability.
• Maintains and verifies the quality and accuracy of all communication center related transport documentation.
• Maintains technical equipment such as telephone/radio recorder and effectively interacts with contract vendors for service and maintenance of equipment.
• Develops and maintains productive relationships with both internal and external customers, with special emphasis on requesting agencies communications staff and management.
• Creates and maintains statistical information and reports as required for the Director.
• Collates information, performs price quotes, and coordinates details for long range flights.
• Performs Flight Coordinator duties.
• Creates and maintains all CQI needs for the Communication Center/shift in which he/she works.
• Responsible for the training and education for the Communication Center/shift in which he/she works.
• Participates in program level CQI meetings, and prepares the data and discussion points for the meeting.
• Facilitates and coaches preceptors through the process of training individual Communication Specialists.
• Maintains and monitors the training process of Direct Report Communication Specialists to ensure a solid, and standard foundation of knowledge is created for any new Communication Specialist.

Requirements

• Minimum of three years experience as a communications specialist, combined with extensive EMS experience or equivalent preferred.
• Minimum of one year supervisory experience preferred.
• Must be creative, able to function efficiently under pressure and use problem-solving skills effectively.
• Must possess good human relations and communications skills for interfacing with all levels of internal and external customers.
• Extensive working knowledge/experience of radio/medical terminology is strongly preferred.
• Must possess intermediate knowledge and proficiency with computer systems (hardware and software) and office equipment.
• High school diploma or GED.
• Able to read, write, speak and understand English.
• Able to pass pre-placement drug screening and background screen.

Qualifications

• Must have valid driver’s license.
• Must be able to pass pre-employment drug screen and background check.

Benefits

• Sign on bonus up to $10,000.

Pay

• Compensation is commensurate with experience.

Schedule/Location

Schedule: Varies
Location: Tempe, AZ