Emergency Telecommunicator Supervisor

Summary

Under general supervision, coordinates and participates in the day‑to‑day dispatch operations and activities for Laramie County Combined Communications Center.

Essential Job Functions

• Coordinates and participates in dispatch operations and activities for an assigned shift.
• Supervises, trains and evaluates assigned dispatch personnel.
• Coordinates staff scheduling; prepares time sheets.
• Responds to calls and provides emergency response assistance; dispatches emergency response crews and law enforcement officials; covers shift and performs dispatcher functions as required.
• Performs administrative activities including reviewing daily observation reports for new hires, reviewing calls for service from previous shifts, and responding to email correspondence.
• Provides assistance with complaint resolution; addresses shift/departmental issues.
• Serves as Training Officer for new personnel, as required.
• Serves as EMD Instructor; teaches emergency medical dispatch procedures to new employees and recertifies dispatchers, as required.
• Serves as CPR Instructor; teaches CPR to new employees and recertifies all dispatchers annually, as required.
• Serves as MSAG Coordinator; maintains databases and updates new streets and address changes, as required.
• Performs other duties as assigned or required.

Qualifications

Knowledge and Skills

• Knowledge of dispatch services, activities and processes.
• Knowledge of dispatch technology and tools.
• Knowledge of emergency response standards and protocol.
• Knowledge of law enforcement, fire suppression, and emergency medical technology, terminology, and practices.
• Knowledge of supervisory principles, practices, and methods.
• Skill in coordinating dispatch/emergency response services.
• Skill in determining the appropriate level of emergency crew and law enforcement staff to dispatch.
• Skill in providing necessary instruction or information pertinent to officer and citizen well‑being.
• Skill in liaising with relevant internal and external parties in relation to the delivery of dispatch services.
• Skill in supervising, training and evaluating assigned personnel.

Minimum Qualifications

• Three (3) years emergency dispatch experience; or equivalent combination of education, training and experience.
• Must have CPR Certification, EMD Certification, POST Certification, law enforcement dispatch training, and NCIC/NLETS training.