Emergency Client Service Representative (CSR) - Puget Sound Veterinary Specialty + Emergency

Position Summary

The Emergency CSR plays a critical role in supporting the flow of our 24/7 emergency hospital. This position is responsible for managing incoming emergency calls, coordinating patient check-ins, obtaining accurate patient information, supporting medical team communication, and ensuring clients feel supported throughout their visit.

What You’ll Do

• Answer and manage incoming emergency calls with urgency, professionalism, and empathy
• Provide compassionate support to clients during stressful and emotional situations
• Obtain accurate patient histories and communicate effectively with the medical team
• Triage calls appropriately and prioritize incoming cases based on urgency
• Check in emergency patients efficiently while maintaining a positive client experience
• Support front desk workflow including documentation, payments, and medical record management
• Collaborate closely with doctors, technicians, assistants, and leadership to support patient care
• Maintain an organized, professional, and team-focused reception environment

What We’re Looking For

• Minimum of 1 year of veterinary CSR or reception experience required
• Emergency or specialty veterinary experience strongly preferred
• Strong multitasking, communication, and problem-solving skills
• Able to remain calm, compassionate, and efficient in high-pressure situations
• Confidence handling emotional or sensitive client interactions
• Team-oriented mindset with a willingness to learn, grow, and support others

Benefits & Perks

• Health, Dental, and Vision Insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Continuing Education allowance
• Annual scrub allowance
• Paid Time Off (PTO)
• Paid Holidays
• Employee pet discount
• Weekday overnight and weekend shift differentials offered

Why PSVSE

We believe in supporting one another, growing together, and providing exceptional care to every patient and client who walks through our doors. Our CSR team plays a vital role in creating trust, communication, and compassion from the very first interaction.

Compensation Range

$19 - $26 USD

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