Email Marketing Automation Project Manager

Hybrid role based in Mettawa, IL — 3 days onsite, 2 days remote.

About the role

Our client, a global pharmaceutical company in the Northern suburbs, is seeking an Email Marketing Project Manager to join the Digital Lab team. This individual will manage, oversee, and optimize email campaigns throughout their lifecycle, with a focus on CRM engagements and cross-functional collaboration.

Responsibilities

• Day-to-day management and oversight of medium-to-high complexity brand CRM engagements, including developing project plans, creating status reports, and conducting weekly status meetings.
• Ensure on-time, flawless execution of brand CRM programs by following up and communicating with all stakeholders.
• Learn the business for respective therapeutic areas/brands and work effectively with multiple departments and agencies to keep projects on track.
• Proactively manage workload and identify optimization opportunities by reviewing campaign performance and communicating insights to the marketing team.
• Develop and maintain project documents, timelines, proofing checklists, and status reports, with minute-by-minute awareness of all work in progress.
• Identify risks and propose mitigation strategies.
• Partner with cross-functional and agency teams to create processes for capturing requirements, gaining approvals, documenting metadata, and verifying data elements for campaign execution.
• Document change requests, notify the team, and assess timeline implications while seeking standardization, automation, and process improvements.
• Prepare quarterly campaign audits and campaign performance SLAs, and review them with the Associate Director.
• Identify issues or concerns with cross-functional and agency partners, determine root causes, and recommend corrective actions.
• Monitor campaign performance and proactively provide recommendations to increase engagement.
• Participate in planning processes with brands, internal teams, and agency partners, maintaining check-ins to track campaign activity and manage resources.
• Prepare clear, concise communications and set expectations, including quarterly business reviews with brand and omnichannel leaders.

Requirements

• Bachelor’s Degree in Business, Marketing, or equivalent experience.
• 3–5 years of experience in Database Marketing, CRM, Email (Salesforce and Marketo are a plus), Digital, Direct Mail, or 1:1 marketing.
• Minimum of 3 years of hands-on experience in client service, account management, or response management.
• Digital marketing or interactive agency experience, preferably in pharma (familiarity with Med/Reg processes and systems, including Veeva Promomats, is a plus).
• CRM and email marketing experience, with a strong background in account/client management and communication/presentation skills.
• Experience pulling and driving strategic insights from data.
• Familiarity with Smartsheet or Asana is a plus.
• Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment.
• Excellent written, verbal, and interpersonal communication skills.
• Analytical ability to identify optimization opportunities and program-related issues.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Pay

The base pay range reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance.

Benefits

• Medical, dental, and vision coverage.
• Retirement and savings plans.
• Paid holidays and time off.
• Supplemental insurance and additional wellness or incentive programs.