Eligibility Worker | Public Benefits Specialist

Initial posting date: 08/21/2026 • Application deadline: 09/03/2026

About the role

The Oregon Department of Human Services is seeking an Eligibility Worker (Public Benefits Specialist) to work in the Hermiston Branch, assisting Oregonians in-person. Hermiston is located in rural Northeastern Oregon. Learn more about Hermiston.

This position supports older adults and people living with disabilities in the Aging & People with Disabilities storefront office. You may work with individuals experiencing trauma or crisis, some who may have difficulty managing their emotions. Quick decision-making may be necessary to ensure safety.

Responsibilities

• Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.
• Interview applicants in person, by phone, or by email to gather information needed to assess and determine need for services and benefits.
• Assess client family strengths and needs, connecting families to other resources and programs.
• Update narrative reports summarizing new information from the client and collateral sources.
• Work through the Oregon Eligibility Partnership (OEP) to provide services.

Requirements

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in Behavioral Science, Social Science, or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the role.

Skills

• Demonstrated experience prioritizing tasks and completing work efficiently, accurately, and within established deadlines.
• Demonstrated experience performing detail-oriented work, including data entry and reviewing previous information and decisions.
• Demonstrated experience thriving in fast-paced environments with frequent shifts in priorities.
• Demonstrated adaptability and patience as business needs and daily priorities evolve.
• Experience communicating complex and technical information clearly, both verbally and in writing, to people from diverse backgrounds.

Working Conditions

• May require sitting at a terminal or telephone for prolonged periods.
• Work may involve interacting with individuals in crisis or experiencing trauma.

Background Checks

• If selected as a finalist, a criminal history and background check will be conducted. Adverse results may lead to disqualification.
• Within three days of hire, you must complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS uses E-Verify.
• A driver’s license and acceptable driving record may be required.
• ODHS does not offer visa sponsorship.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the salary range listed).
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Pay

Monthly salary range: $4,519 – $5,988. If you are already a participating PERS member or become PERS eligible, the salary range will increase by 6.95%.

Schedule

This is a permanent, full-time position represented by the Service Employees International Union (SEIU).