Eligibility Worker (Public Benefits Specialist)

About the role

The Oregon Department of Human Services seeks a Public Benefits Specialist to assist individuals in navigating health and financial assistance programs.

Responsibilities

• Interview applicants in-person and by phone to gather and assess information for benefits administered, such as SNAP, LTC services, TANF, ERDC, and Medicaid.
• Perform eligibility determinations, redeterminations, and periodic reviews.
• Aid customers in-person and over the phone who are receiving or applying for benefits.
• Communicate eligibility decisions to applicants.
• Provide person-centered services with a trauma-informed approach to identify needs.
• Ensure accuracy and timeliness of eligibility determinations.
• Create a welcoming work environment where everyone feels valued.
• Participate in professional development and ongoing education on cultural awareness.

Requirements

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science, or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

• Skilled in conveying complex information clearly and professionally, both verbally and in writing.
• Experienced in applying crisis intervention and conflict resolution techniques to de-escalate emotionally charged situations.
• Adaptable to changing environments and priorities.
• Efficient in planning, prioritizing, and completing work while maintaining quality and meeting deadlines.
• Capable of establishing positive relationships and connections with individuals from diverse backgrounds.

Benefits

• Annual salary increases until reaching the top of the listed salary range.
• Cost of Living Adjustments.
• Employee Resource Group communities promoting shared learning.
• Amazing benefits package.
• Possibility of eligibility for the Public Service Loan Forgiveness Program.