Lead Eligibility Worker (Public Benefits Specialist, Senior)

About the role

The Oregon Department of Human Services is seeking a Lead Eligibility Worker (Public Benefits Specialist, Senior) for the Glisan office. This position plays a crucial role in ensuring timely and accurate eligibility determinations for various public benefits.

Responsibilities

• Accurately determine eligibility for SNAP, TANF, ERDC, long-term services and supports, and other medical programs.
• Monitor and assess production levels and assign/reassign daily work to eligibility staff based on business needs.
• Provide technical assistance, resources, and guidance to staff who primarily assist Oregonians in the Store Front office.
• Conduct formal reviews of work and provide feedback and training to staff.
• Attend daily and weekly meetings with staff, other lead workers, and leadership.
• Maintain a work environment that respects, understands, and honors the lived experiences of our customers, colleagues, and communities we serve.
• Code the appropriate systems to deliver benefits as determined by the eligibility of the applicant.

Requirements

• A valid driver's license and acceptable driving record are required.
• Two years of experience working at the Public Benefit Specialist3 level for the State of Oregon; OR
• Three years of experience determining eligibility for an agency program (e.g., cash assistance, medical assistance, food stamps, etc.); OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND one year of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

• Advanced experience navigating the ONE system for the purposes of reviewing accuracy of eligibility determinations and/or conducting audits on specific data points.
• Experience building collaborative relationships with community partners and knowledge of resources.
• Experience supporting and mentoring staff, fostering a positive work environment for employee growth and development online and in person.
• Experience inputting and retrieving data from different computer programs including DHR, Tracs, and the ONE system.
• Attention to detail and strong interpersonal skills.

Qualifications

• Two years of experience working at the Public Benefit Specialist3 level for the State of Oregon; OR
• Three years of experience determining eligibility for an agency program (e.g., cash assistance, medical assistance, food stamps, etc.); OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND one year of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Skills

• Advanced experience navigating the ONE system for the purposes of reviewing accuracy of eligibility determinations and/or conducting audits on specific data points.
• Experience building collaborative relationships with community partners and knowledge of resources.
• Experience supporting and mentoring staff, fostering a positive work environment for employee growth and development online and in person.
• Experience inputting and retrieving data from different computer programs including DHR, Tracs, and the ONE system.

Benefits

• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Pay

$5,193 - $6,904 per month.

Schedule

Standard working hours are Monday-Friday 8:00am-5:00pm in office. These hours can vary if required for business or operational needs.