Eligibility Worker (Public Benefits Specialist)

Initial posting: August 10, 2026 • Applications due by August 18, 2026.

About the role

The Oregon Department of Human Services is guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others.

While fluency in English and Spanish is not required, preference will be given to bilingual candidates. As a Benefit & Eligibility Worker, you will serve diverse communities with a trauma-informed, person-centered approach, building trust during difficult moments and making a meaningful difference in people’s lives.

Responsibilities

• Perform eligibility determinations, redeterminations, and periodic reviews.
• Conduct interviews with applicants applying for benefits.
• Communicate eligibility decisions to applicants.
• Provide person-centered services with a trauma-informed approach to identify needs.
• Ensure accurate and timely eligibility determinations across the state.
• Foster a work environment where everyone feels welcomed, appreciated, and valued.
• Participate in professional development and ongoing cultural-awareness education.

Requirements

• A valid driver’s license and acceptable driving record.
• One of the following:
  • One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
  • Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
  • An associate degree in Behavioral Science, Social Science, or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
  • An equivalent combination of education, training, and experience.

Skills

• Reviewing documents and entering information into multiple systems with accuracy.
• Navigating multiple software programs and web-based platforms to cross-reference or verify information.
• Explaining complex information verbally and in writing to diverse audiences in a culturally responsive manner.
• Prioritizing tasks and managing workloads to consistently meet deadlines in a fast-paced, dynamic environment.
• Building trust-based relationships and adapting to changing priorities collaboratively as a team.

Working Conditions

• Schedule: Monday to Friday, 8 am to 5 pm PT.
• Work location: On-site and in-person at the Bend ODHS branch office.
• Regular contact with the public, including Oregonians experiencing emotional and financial stress.
• Prolonged periods of sitting at a computer or telephone.
• Occasional local travel for community appointments in participant homes, hospitals, and other public settings.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost-of-living adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Pay

$4,519 – $5,988 per month.

Additional Information

• This is a permanent, full-time position represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.
• Finalists will undergo a criminal history and background check; adverse results may lead to disqualification.
• The Oregon Department of Human Services does not offer visa sponsorship.
• Within three days of hire, you must complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS uses E-Verify.
• Veterans and Oregon National Guard servicemembers who meet the qualifications will receive employment preference.