Eligibility Worker (Public Benefits Specialist)

About the role

The Oregon Department of Human Services is seeking an Eligibility Worker (Public Benefit Specialist) to assist Oregonians in-person with determining eligibility for various public benefits through the ONE eligibility system.

Responsibilities

• Conduct eligibility determinations, redeterminations, and periodic reviews.
• Interview applicants to gather information about their eligibility for benefits.
• Communicate eligibility decisions to applicants in a person-centered manner.
• Provide trauma-informed services to support applicants.
• Create a welcoming work environment that values and respects all team members.
• Participate in professional development and ongoing education on cultural awareness.

Requirements

• One (1) year of experience working at the Human Services Specialist 1 level for the State of Oregon.
• Two (2) years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines.
• An associate degree in a Behavioral Science, Social Science or a closely related field and six (6) months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines.
• An equivalent combination of education, training, and experience relative to the class concept.

Qualifications

• Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
• Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.
• Experience using time management, organization, and prioritization skills to meet deadlines.
• Experience providing customer service that is person-centered and trauma informed.
• Demonstrated experience with technical skills that include basic computer and search engine knowledge, email communication, and learning new web-based platforms.
• Demonstrated experience developing meaningful relationships that foster trust, inclusivity, and respect.
• Experience building and maintaining positive relationships with co-workers and clients through empathy and professionalism.

Essential Attributes

• Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
• Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.
• Experience using time management, organization, and prioritization skills to meet deadlines.
• Experience providing customer service that is person-centered and trauma informed.
• Demonstrated experience with technical skills that include basic computer and search engine knowledge, email communication, and learning new web-based platforms.
• Demonstrated experience developing meaningful relationships that foster trust, inclusivity, and respect.
• Experience building and maintaining positive relationships with co-workers and clients through empathy and professionalism.

Benefits

• Awarded candidate preference for eligible Veterans and Oregon National Guard servicemembers.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.