Eligibility Worker (Public Benefits Specialist)

Initial posting date: 08/21/2026 • Application deadline: 08/30/2026

About the role

The Oregon Department of Human Services invites you to apply for a rewarding position that empowers our community's most vulnerable members. As a Public Benefits Specialist, you will connect with individuals and assess their needs through a compassionate, trauma-informed lens.

Responsibilities

• Interview applicants in-person and by phone to gather and assess information for benefits programs, including:
  • Supplemental Nutrition Assistance Program (SNAP)
  • Long Term Care (LTC) services
  • Temporary Assistance to Needy Families (TANF)
  • Employment Related Day Care (ERDC)
  • Various Medicaid (Health insurance) programs
• Perform eligibility determinations, redeterminations, and periodic reviews.
• Assist customers in-person and over the phone who are receiving or applying for benefits.
• Communicate eligibility decisions to applicants.
• Provide person-centered services with a trauma-informed approach to identify needs.
• Ensure accurate and timely eligibility determinations.
• Create a welcoming, inclusive work environment where everyone feels valued.
• Participate in professional development and ongoing cultural-awareness education.

Requirements

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science, or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the role.

Skills

• Experience planning, prioritizing, and completing work efficiently while maintaining quality and meeting deadlines.
• Ability to adapt with ease to changing environments and priorities.
• Experience establishing positive relationships with individuals from diverse backgrounds, roles, and personalities.
• Proficiency using computer systems and software applications to enter, retrieve, and manage information accurately.
• Skilled in conveying complex information clearly and professionally, both verbally and in writing, to clients, team members, and external agencies.
• Experience applying crisis intervention and conflict resolution techniques to de-escalate emotionally charged situations.

Working Conditions

• Work schedule: 8 a.m. – 5 p.m., Monday – Friday.
• Work is conducted in-office and in-person at the Estacada, OR ODHS office.
• May require sitting at a terminal or telephone for prolonged periods.
• Interaction with a wide range of people, including those who have experienced trauma and may be in emotional or financial distress.
• Consistent attendance is essential.
• Flexibility and adaptability are required due to regular policy, program, and technical adjustments.

Background Checks

• If selected as a finalist, a criminal history and background check will be conducted. Adverse findings may lead to disqualification.
• Within three days of hire, you must complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS uses E-Verify.
• Driver record screening may be required as part of the pre-employment background check. A driving record that does not meet agency standards will not disqualify you if driving is not an essential function of the position.
• Visa sponsorship is not offered.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Pay

Salary range: $4,519 - $5,988 per month.

Additional Information

• This is a permanent, full-time position represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.
• Veterans and Oregon National Guard servicemembers who meet the qualifications will be awarded candidate preference. Learn more about Veterans Resources.