Eligibility Worker

PURPOSE OF POSITION

To assist citizens needing public help to preserve their families, ensure their dignity and safety, and promote their right to self-determination and self-sufficiency through quality service and program integrity.

WORK PERFORMED/JOB FUNCTIONS

• Provide quality service to all clients who are applicants and/or recipients and others who have a legitimate interest in applicant's or recipient's case.
• Conduct a comparable share of interviews to determine initial and/or ongoing eligibility for applicants new to the agency or ongoing recipients who are applying or recertifying for any type of public assistance which may include: burials or out of home placements in accordance with state and federal regulations.
• Acquire, retain, and apply knowledge of all financial programs and agency policies so that eligibility decisions are completed in an accurate and prompt manner.
• Develop and maintain professional relationships with clients, unit staff, agency staff, and any other individuals involved in the performance of the Eligibility Worker's responsibilities.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Federal and State regulations, county policies, related Agency functions, and community resources, as well as the procedures to implement and utilize these.
• Skills in communication, proper interaction with others, understanding of general office procedures, & mathematics.
• Abilities to work independently yet accept supervision and to organize work for effective results.

MINIMUM TRAINING, EXPERIENCE, OR CERTIFICATIONS

• Three years of clerical experience or experience working with the public, or some combination of the two, totaling three years.
• Or two years of clerical experience in a social services/human services agency.
• Or two years of study at an accredited two- or four-year college or university or similar institution, with emphasis in the behavioral sciences, business, or closely related subjects.
• Or successful completion of the technical college Human Services Eligibility Worker diploma program.
• Or successful completion of the technical college Human Services Eligibility Worker certificate program will substitute for one year of the required clerical experience or experience working with the public.

PHYSICAL EFFORT

• Sedentary to light physical activities requiring stooping, kneeling, crouching, reaching, handling, talking, hearing, and close vision.
• The employee must occasionally lift and or move up to 35 pounds.
• Typically, in an office environment.

HOURLY RANGE

$30.12 - $39.60

CLOSING DATE

Tuesday, August 11, 2026 @ 4:30 PM