Eligibility and Outreach Specialist

Position Summary

Primarily responsible for promoting health insurance programs through coordinated comprehensive and effective outreach efforts. Will greet incoming patients/clients, screen for medical coverage eligibility available through different programs and assist with the application process, register patients, and provide information regarding Adelante Healthcare, Inc.

Expectations

Every Adelante employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism and competence.

Qualifications

• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• High School Diploma or GED from an accredited institution
• Minimum one (1) year experience in medical front office, customer service and/or experience in sales, interview techniques, and extensive public relations/contact work
• Experience and knowledge of health care programs available through state and federal programs such as Medicaid/AHCCCS, DES, etc.
• Bilingual English/Spanish. Must have the ability to communicate effectively with monolingual Spanish speakers
• Able to write routine reports and correspondence, utilizing excellent English, spelling, and punctuation skills
• Able to calculate figures and amounts such as discounts, interest, and percentages
• Able to interpret a variety of instructions furnished
• Strong familiarity with human service agencies serving low-income and minority populations and understanding of and sensitivity to issues of concerns to low-income and minority communities
• Able to meet and deal effectively with clients, associates, and the general public
• Basic computer efficiency, with the ability to utilize the Patient Management system
• Valid AZ drivers license
• Able to drive to any of our locations and other areas in Maricopa County to cover at other sites and provide outreach
• Competency in dealing with people of various cultures and backgrounds

Essential Skills and Experience

• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• High School Diploma or GED from an accredited institution
• One (1) year experience in medical front office, customer service and/or experience in sales, interview techniques, and extensive public relations/contact work
• Experience and knowledge of health care programs available through state and federal programs such as Medicaid/AHCCCS, DES, etc.
• Bilingual English/Spanish. Must have the ability to communicate effectively with monolingual Spanish speakers
• Able to write routine reports and correspondence, utilizing excellent English, spelling, and punctuation skills
• Able to calculate figures and amounts such as discounts, interest, and percentages
• Able to interpret a variety of instructions furnished
• Strong familiarity with human service agencies serving low-income and minority populations and understanding of and sensitivity to issues of concerns to low-income and minority communities
• Able to meet and deal effectively with clients, associates, and the general public
• Basic computer efficiency, with the ability to utilize the Patient Management system
• Valid AZ drivers license
• Able to drive to any of our locations and other areas in Maricopa County to cover at other sites and provide outreach
• Competency in dealing with people of various cultures and backgrounds