Eligibility, Enrollment, and Outreach Specialist

About the role

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. Located at the West Salem Clinic, 1233 Edgewater St NW, Salem, OR, this full‑time Eligibility, Enrollment, and Outreach Specialist works Monday–Friday with rotating Saturdays and community outreach events. The role involves working aboard the Mobile Healthcare Unit, traveling to rural communities to bring healthcare navigation, insurance enrollment assistance, and community resources directly to people where they live and work. You’ll help patients, clients, and community members understand their health insurance options, apply for and maintain OHP coverage, access sliding fee discounts, and connect with resources that support their overall well‑being, supporting the agency’s commitment to serving underserved and resilient communities with compassion, equity, and respect. Northwest Human Services is committed to providing services that promote health, dignity, connection, and access to the communities we serve. If you enjoy getting out into the community, building relationships, and making healthcare easier to access, this role gives you the opportunity to make an impact beyond the clinic walls.

Responsibilities

• Help people understand their health insurance and benefit options.
• Apply for and maintain OHP coverage.
• Navigate OHP enrollment, renewals, recertification, and changes.
• Access sliding fee discounts when they are uninsured or underinsured.
• Connect with medical, behavioral health, dental, and community resources.
• Identify resources that address barriers such as housing, transportation, food, and other social needs.
• Stay connected to healthcare by helping prevent gaps in coverage.

Requirements

• High school diploma or equivalent.
• Fluency in English and Spanish.
• Strong interpersonal and communication skills.
• Ability to work independently and manage priorities in a fast‑paced environment.
• Valid Oregon driver's license and proof of automobile insurance.

Skills

• Patient & Community Advocate – listen without judgment, build trust, help people navigate overwhelming systems.
• Health Insurance Educator – explain complex eligibility and enrollment information clearly, help people make informed decisions.
• Culturally Responsive Communicator – communicate with compassion and respect across different cultures, backgrounds, and life experiences.
• Resource Navigator – curious and resourceful, connecting people with healthcare, benefits, and community services that address individual needs.
• Outreach & Relationship Builder – comfortable engaging people by phone and in the community, enjoy representing the organization, starting conversations, helping people discover resources they may not know are available.

Benefits

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short‑Term & Long‑Term Disability – 100% paid by employer
• 403(b) retirement plan with 2% employer contribution and up to 3% employer match
• Flex Spending Account
• PTO – 10 hours a month for full‑time positions (40 hrs./wk.) up to 20 hours monthly as tenure grows
• 7½ paid holidays a year + 2 paid floating holidays for full‑time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Schedule

Full Time | Monday–Friday with rotating Saturdays and community outreach events