Eligibility & Outreach specialist

About Us

The Dynamic Difference We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.

Who We Are A National Leader in Workforce Solutions We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Job Description

The Outreach Street Team is responsible for establishing and cultivating relationships with participants, employers, and community agencies to achieve project enrollment goals.

• Develop relationships with community organizations, educational facilities and social service agencies to encourage enrollment in workforce center programs.
• Conduct outreach presentations as needed with a wide range of audiences including high school students, parents, educators, older adults, transitioning job seekers at halfway houses, etc.
• Identify, develop, and implement strategic outreach and recruitment opportunities to ensure proper quantity and quality of talent is available to meet employer needs.
• Appropriately connect career seekers to open positions, resulting in Additionally, connect career seekers to opportunities for training and development and other career center services to increase opportunities for employment.
• Assist in all aspects of talent acquisition for local businesses including screening and assessing candidates for technical and soft skills to assess suitability and fit for assigned positions.
• Contact participants and/or employers on a regular basis to verify and document placement/retention in employment.
• Establish and maintain knowledge of community and participate in community events and other activities including collaborative recruitment strategies with community partners. This may require a weekend and evening work schedule.
• Assist individuals with understanding and completing program enrollment process.
• Conduct eligibility assessment
• Acquire and maintain knowledge of market research tools and the trends in the industry or sector to appropriately guide and direct career seekers to placement or education.
• Ensure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Qualifications

• Education: High school diploma or GED, and 1-2 years of experience in a Workforce environment or coordination/planning experience
• AA or BA preferred
• Experience: Significant demonstrable experience in business-to-business marketing or work in a community-based organization
• Skills/Abilities: Ability to clearly and concisely communicate with staff and leadership via presentations, in person, telephone, written and oral
• Excellent verbal and written communication skills including ability to do public speaking and conduct training sessions
• Bilingual (Spanish/English) required
• The ability to maintain confidentiality is a must
• Demonstrated ability to use various software programs (Microsoft Office) for correspondence, reports, statistical compilation, analysis and database access
• Must be accustomed to working in a complex, fast-paced and confidential work environment
• Ability to follow complex instructions, prioritize tasks, and effectively utilize resources to complete projects in a timely and accurate manner
• Superior attention to detail is a must

Additional Information

Job Site: 550 South Gear Avenue, Suite 35 West Burlington, IA 52655