Outreach and Enrollment Specialist

About the role

Provide outreach to community members and in reach to ECDHD/GNCHC patients/clients on the health insurance Marketplace Exchanges and the Nebraska Medicaid Program. Assist uninsured patients/clients by determining eligibility to apply for the Marketplace Exchanges and the Nebraska Medicaid Program and assisting with the application for those programs.

Responsibilities

• Educate and inform individuals about the availability of the Marketplace Exchanges and the Nebraska Medicaid Program.
• Assist and assess uninsured individuals for eligibility in the Marketplace Exchanges and the Nebraska Medicaid Program and assist them in completing the appropriate application.
• Provide information to patients/clients about existing health insurance brokers and other health insurance resources as needed.
• Follow up with potential enrollees and applicants to ensure program enrollment.
• Provide monthly data regarding application and enrollment statistics.
• Initiate contact with uninsured individuals through outreach activities to community agencies, community gatherings, neighborhoods and other appropriate venues.
• Participate in required state and federal trainings related to the Marketplace Exchanges and Nebraska Medicaid Program.
• Maintain confidentiality of client information and provide a supportive and understanding environment for all patient/client interactions.
• Perform other duties as assigned.

Requirements

Education: GED required or High School Diploma. Bachelor Degree in Healthcare Administration, Business or related field or equivalent work experience preferred.

Certifications: Ability to receive Certified Application Counselor certification.

Required Skills:

• Previous experience working with Nebraska Medicaid.
• Proficient with Microsoft Office Suite or related software.
• Ability to work well with individuals of diverse socioeconomic, cultural and intellectual backgrounds.
• Effective oral and written communication skills.
• Able to exhibit a high level of confidentiality.
• Excellent organizational skills.
• Proactive and independent with the ability to take initiative.

Qualifications

Preferred Skills:

• Previous knowledge enrolling individuals into the Nebraska Medicaid Program.
• At least two‑years’ experience within community service, health care or social service organization desired.
• Bi‑lingual preferred.

Physical Requirements:

• Ability to perform the essential functions of the position, which may include prolonged periods of sitting or standing.
• Ability to occasionally bend, lift, stoop, and stretch as needed.
• Sufficient visual acuity and hearing to perform job tasks effectively.
• Ability to operate standard office equipment, including a computer, keyboard, telephone, and copier, requiring hand‑eye coordination and manual dexterity.
• Ability to lift and carry items weighing up to 35 pounds on an occasional basis.