Outreach and Enrollment Specialist

About the Role

Oversee the Eligibility, Recruitment, Selection, Enrollment & Attendance (ERSEA) services; serve as the main point of contact for services; collaborate with community partners; provide training to staff; ensure compliance with city, state, federal and organizational guidelines. This is a safety-sensitive position subject to random drug/alcohol testing.

Responsibilities

• Oversee the Eligibility, Recruitment, Selection, Enrollment & Attendance (ERSEA) content area services; serve as the main point of contact for services; ensure compliance with city, state, federal and organizational guidelines.
• Develop and provide training in ERSEA content areas to ensure continuous learning through training, observation, and coaching; develop training schedules; ensure staff and visitors abide by outlined procedures in completing attendance, documenting issues, and conducting follow-up; provide training to families as needed.
• Develop and implement a system to monitor program performance and quality of services, including performing file reviews, analysis of data, and conducting family interviews; ensure the program is meeting the needs of eligible families.
• Monitor and maintain program waiting lists, ranking children in accordance with selection criteria; contact families as needed to update information and/or re-submit applications; respond to inquiries from families of prospective enrollees regarding program services, enrollment, and/or waitlist status; utilize the Eligibility list as needed.
• Monitor intra-agency referrals and ensure timely access to resources and services for high-need children and/or families.
• Develop and implement a recruitment plan, including establishing and maintaining an outreach and recruitment process to increase enrollment of eligible children and to obtain and maintain full enrollment in programs; coordinate with community providers. Recruit families to participate in center and home-related program activities.
• Receive and respond to classroom requests for program services, including but not limited to facilitation of Family Team Meetings; provide intervention strategies as needed.
• Ensure program database and record-keeping and filing systems are accurate, updated, monitored, and maintained; develop, prepare, and present a variety of program reports; conduct program audits; report findings; create performance improvement plans (PIP) as needed.
• Recommend and assist in the development and implementation of goals, objectives, policies, and procedures; monitor work activities to ensure compliance with established policies and procedures; make recommendations for changes and improvements.
• Participate in the preparation and administration of assigned budget; submit budget recommendations; monitor expenditures.
• Prepare and distribute program information to staff and families.
• Prepare, develop, and assist in the completion of a variety of program reports and assessments, including but not limited to: annual Self and Community Assessment, program/agency planning, and ERSEA written plan; coordinate with applicable program management to ensure proper governing body approval.
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of Eligibility, Recruitment, Selection, Enrollment & Attendance in early childhood.
• Perform related duties and responsibilities as required.

Requirements

• Bachelor’s degree from an accredited college or university in social work or family studies.
• Three (3) years of experience in determining eligibility and conducting enrollment and recruitment in social service programs.
• Possession of a valid New Mexico Driver’s License, or the ability to obtain by date of hire.
• Possession of a City Operator’s Permit (COP) within six (6) months from date of hire.
• Possession of a valid C.P.R. certificate within six (6) months from date of hire.
• Possession of a valid First Aid certificate within six (6) months from date of hire.

Bilingual (Spanish/English) preferred.

Working Conditions

Environmental: Office and classroom environment; travel from site to site.

Physical: Essential and supplemental functions may require maintaining physical condition necessary for walking, standing, or sitting for prolonged periods of time and operating vehicles.