Outreach Specialist

General Summary

The Outreach Specialist supports WellBe's efforts in acquiring new patients, accurately providing the value of WellBe's services, assisting with confirmation calls, rescheduling member appointments, and helping patients lead a more meaningful life through WellBe's in-home visit model.

SKILLS & COMPETENCIES

• Must have great interpersonal skills, excellent verbal and written communication skills, with good command of the English language
• Possess the ability to listen effectively, navigate tough conversations, handle objections gracefully, and understand and address the needs of patients
• Have a passion for helping people
• Experience assisting patients in navigating the complex health system is a plus
• Demonstrated ability in explaining a service or program and ability to overcome objections to participation
• Medicare experience preferred
• Must be comfortable speaking with Medicare beneficiaries by phone
• Be able to speak clearly and unencumbered on the phone
• Be dynamic and engaging on the phone and demonstrate superb active listening skills
• Excellent data-entry skills and proven ability to navigate multiple computer screens while conducting a customer call
• Demonstrate basic skills in Google Workspace, Excel, or equivalent applications, and be familiar with call center software applications
• Show demonstrated ability to organize, take initiative and follow-up with little to no supervision
• Show proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment
• Ability to think independently and make decisions, while adhering to company standards and guidelines
• Ability to work independently while being a productive member of the team
• Ability to work in a fast-paced dynamic growth environment
• Must be able to work assigned schedules and remain flexible to schedule changes
• Open to potentially working after scheduled hours to perform duties as listed above to support the WellBe model

POSITION REQUIREMENTS

• Educational Requirements: High School diploma or GED equivalent Some college or Associate's Degree Preferred
• Required Skills And Abilities: At least three (3) years of outbound call center and/or customer service experience, with preference for candidates who have experience in healthcare or two (2) years of experience in sales, including appointment setting
• Strong communication skills with the ability to speak clearly, actively listen, and effectively convey information to members
• A genuine commitment to delivering excellent customer service and efficiently resolving member inquiries
• Ability to work independently and make sound decisions while adhering to department and company guidelines, maintaining productivity
• Quick problem-solving abilities to assess and address member inquiries, objections, or concerns promptly
• Capacity to stay calm under pressure, especially when managing upset or frustrated members, while demonstrating empathy and support
• Strong multitasking skills, including navigating multiple computer systems and screens while engaging with members
• Excellent organizational skills to handle varied tasks efficiently
• Proficiency with call center software and related technologies to manage calls, document member interactions, and input data accurately
• Data entry skills for accurate input of member information
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Willingness to adapt to a flexible work schedule during business hours

Work Locations

This is a Remote role. However, you must live in or near the following office locations: Atlanta, GA, Chicagoland Area (including suburbs), IL, Cincinnati, OH, Cleveland, OH, Columbus, OH, Rochester, NY, or Pittsburgh, PA

Pay Range

Competitive pay $20- $24/hr (Based On Experience)

Work Conditions

• Ability to lift up to 20lbs
• Prolonged sitting required for extended periods while performing tasks such as data entry, managing calls, and utilizing computer systems

TRAVEL REQUIREMENTS

No travel required

Drug Screening Requirement

As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company’s Drug-Free Workplace Policy, which includes random, post accident, and reasonable suspicion drug testing. The company reserves the right to test for substances that may impair an employee’s ability to safely and effectively perform their job duties.

Background Check Statement

The company conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations.

Equal Employment Opportunity (EEO) Statement

WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Americans With Disabilities Act

WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations may be made to enable qualified employees with disabilities to perform the essential functions of the position.

At-Will Employment Statement

Employment with WellBe is at-will unless otherwise specified by contract.