OUTREACH SPECIALIST

About the role

The NYC Public Engagement Unit (PEU) is seeking Outreach Specialists with experience in community-based outreach and/or case management to identify and execute proactive strategies to connect New Yorkers to key City services. The unit relies heavily on data analytics, new technologies, and large-scale outreach tactics to identify New Yorkers in need of assistance and help them navigate and obtain City services.

Responsibilities

• Engage New Yorkers through various outreach tactics including door-to-door canvassing, phone calls, and peer-to-peer texting, to assess their needs and inform them of relevant City services and resources
• Provide ongoing case management to help New Yorkers access benefits, with a primary focus on housing benefits and services
• Conduct outreach Days of Action and other community events
• Respond to incoming calls from the Tenant Helpline
• Maintain ongoing reporting and communication with their assigned supervisor
• Liaise with community stakeholders, including community-based organizations and agency partners
• Support partners with outreach efforts to provide additional resources and information to New Yorkers citywide
• Assist with special projects, as needed

Qualifications

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or Education and/or experience which is equivalent to "1" above

Skills

• At least one year of community, issue, labor or political organizing experience
• Excellent communications and outreach skills
• Demonstrated ability to closely track metrics and outcomes
• Detail-oriented and organized
• Ability to run an effective meeting, read the room, and build strong relationships with diverse groups of stakeholders
• Ability to synthesize input from staff with hard data to create viable outreach strategies

Schedule

Monday – Friday 9am – 5pm or Tuesday - Saturday 10:30am – 6:30pm.