Electrical Service Manager

Key Responsibilities

• Supervise, mentor, and lead a team of service technicians.
• Hire, train, and conduct performance evaluations to ensure a skilled and motivated workforce.
• Ensure all service work is performed to the highest quality standards, adhering to industry best practices and manufacturer specifications.
• Build and maintain strong relationships with commercial clients, addressing their concerns and ensuring their satisfaction with the service provided.
• Promote a culture of safety among team members and ensure adherence to all safety regulations and protocols.
• Monitor compliance with relevant laws, codes, and industry standards.
• Manage the inventory of parts and supplies needed for service, ensuring adequate stock levels and cost-effectiveness.
• Plan, schedule, and dispatch service calls to technicians, ensuring efficient allocation of resources and timely response to client requests.
• Manage and implement on-call rotation including ensuring that technicians are prepared for upcoming rotations.
• Work with the Sales team to gather on-site information, provide feedback on technical questions, and coordinate the approach on replacement projects.
• Maintain consistent growth by selling new maintenance contracts and service accounts.
• Stay updated with the latest industry trends, technologies, and regulations.
• Provide training opportunities for technicians to enhance their skills and knowledge.
• Identify opportunities for process improvement and implement initiatives to streamline service operations and enhance customer satisfaction.

Requirements

• In-depth knowledge of commercial electrical systems, equipment, and maintenance practices.
• Strong leadership and team-building skills, with the ability to motivate and inspire team members.
• Excellent communication and interpersonal abilities to interact with clients, technicians, and other stakeholders effectively.
• Strong problem-solving and decision-making capabilities.
• Proficiency in using Electrical software, scheduling tools, and computer applications.
• Knowledge of safety regulations, codes, and compliance requirements.
• Experience in Electrical Service Manger roles with 3-5 years of experience.