eLearning Support Specialist

Classification Minimum Requirements: Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience. Appropriate college coursework or vocational/technical training may also substitute at an equivalent rate.

About the role

UF Information Technology (UFIT) is seeking an intermediate-level eLearning Support Specialist to join Academic Technology e-Learning Support, a unit within UFIT. This team provides assistance to faculty, staff, and students with e-Learning tools such as Canvas, VoiceThread, and Qualtrics via phone and a ticket system. Employment with UFIT offers the opportunity to work alongside dedicated professionals focused on understanding and interpreting the technological needs of the University of Florida’s innovative community.

UF Information Technology enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

Responsibilities

• Troubleshoot, analyze, and recommend appropriate solutions to client issues with e-Learning tools
• Provide expert referral of problems to vendors or computing service providers on campus
• Interact with clients and service providers by phone, email, ticketing systems, chat systems, and web-based tools
• Test new educational technologies as they become centrally supported and assist with rollout plans and the decision-making process
• May be temporarily assigned to assist with additional instructional technology support needs within Academic Technology, collaborating with other support units such as Instructional Design, Video Production, and Learning Analytics

About UF Information Technology

Led by Senior Vice President and CIO Elias Eldayrie, the nine departments comprising UFIT are: Academic Technology; AI² Center; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing.

For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.

About The University Of Florida

One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is located in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The area offers year-round outdoor activities, including hiking, biking, and nature photography, as well as large college sports programs, museums, and a performing arts center. Learn more about what Gainesville has to offer at Visit Gainesville.

Qualifications

Required

• Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience
• Appropriate college coursework may substitute at an equivalent rate for the required experience
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience

Preferred

• Experience in higher education
• Experience administering, building courses in, and/or providing user support for course management systems (especially Canvas)
• Experience providing technical user support in a higher education setting, including in-depth diagnostics, troubleshooting, and problem-solving
• Experience with varying learning technologies

Benefits

UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.

Pay

$25.38/hour

This position is located in Gainesville, FL, and is not eligible for remote work or work visa sponsorship. A Level 2 Criminal Background Screening is required.