Senior eLearning Support Specialist

Classification Minimum Requirements: Associate's degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

About the role

UF Information Technology (UFIT) is currently seeking a professional-level Senior eLearning Support Specialist to join eLearning Support in Academic Technology, a unit within UFIT. The team provides assistance to faculty, staff, and students with e-Learning tools on campus, such as Canvas, VoiceThread, and Qualtrics. Assistance is provided via phone and ticket systems.

Employment with UFIT offers the opportunity to work alongside dedicated professionals focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community. The Senior eLearning Support Specialist will support, grow, and mature the eLearning environment at the University of Florida by working with faculty, staff, and students to promote the use of existing tools, resolve issues, and evaluate potential new solutions. This role also enhances internal operations through improved communication, documentation, and education.

Responsibilities

• Troubleshoot, analyze, and recommend appropriate solutions for client issues with e-Learning tools.
• Serve as a point of escalation for technical and customer issues for other support staff.
• Test, evaluate, and assist with the rollout of new centrally supported tools.
• Create and maintain internal and user-facing documentation, including manuals, tutorials, and just-in-time training resources.
• Train faculty, staff, and students on the effective use of the learning management system.
• Support faculty needs by collaborating with other support units such as Instructional Design, Video Production, and Learning Analytics.

About UF Information Technology

Led by Senior Vice President and CIO Elias Eldayrie, UFIT comprises nine departments: Academic Technology; AI² Center; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing.

UFIT enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including partnerships with SEC and SUS universities, and access to HiPerGator for teaching and research.

About The University Of Florida

One of America’s top universities, the University of Florida drives future-making education, groundbreaking discoveries, life-saving health care, and community-building collaboration. Located in Gainesville, a city of approximately 150,000 residents in North-Central Florida, UF offers a mild climate and extensive parks and recreational areas for year-round outdoor activities such as hiking, biking, and nature photography. Gainesville is within a 2-hour drive of major metropolitan areas like Orlando, Tampa, and Jacksonville, and features large college sports programs, museums, and a performing arts center.

Qualifications

Required

• Associate's degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience.
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred

• Experience in higher education.
• Experience administering, building courses in, and/or providing user support for course management systems, especially Canvas.
• Experience providing technical user support in a higher education setting, including in-depth diagnostics, troubleshooting, and problem-solving.
• Experience with varying learning technologies.
• Demonstrated interest in continued personal development in educational technology.

Benefits

UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.

Pay

$61,000 per year.

This is an on-site position located in Gainesville, FL. Work visa sponsorship is not available. A Level 2 Criminal Background Screening is required.