E-Learning Support Specialist I

This is a remote, entry-level position.

Responsibilities

• Resolve and respond to tickets submitted by faculty and students.
• Prepare, maintain, and troubleshoot issues for exams.
• Prepare, maintain, and troubleshoot issues for courses within the LMS.
• Complete course audits.
• Attend and conduct student and faculty orientations, including office hours for online orientations.
• Other duties as assigned.

Requirements

• Bachelor’s degree or equivalent industry experience of 1-3 years.
• Comfort in a support role with high attention to detail.
• Technologically independent and able to work as part of a virtual team.
• Strong organization and communication skills.
• Experience with Learning Management Systems (LMS).
• Must successfully pass a background check.

Skills

• MS Office Suite
• Zoho Ticketing System
• Learning Management Systems (Canvas, Blackboard, Sakai)
• Exam Platforms (ChiTester, ExamSoft)
• SmartSheet
• Zoom
• Box

Pay

$40,000–$45,000 annually.

Benefits

• A career where your work genuinely makes a difference.
• Stable income with a good salary.
• Extensive training with team and management support.
• Structured professional development plans and opportunities.
• Outstanding benefits and work perks.
• Collaborative and supportive team environment.