Education Support Specialist I

Responsibilities

• Coordinate basic logistical needs for high-touch student events such as Orientation, Match Day, and Graduation.
• Aid in ongoing student programs and initiatives, including community-building activities, town halls, and student wellness campaigns.
• Provide administrative support for academic lifecycle tasks such as student leave documentation and reentry checklists, under the guidance of senior staff.
• Support programs such as the Student Leader Training Program and Medical Spanish Elective, including flyer prep and participant tracking.
• Assist in gathering documentation for students participating in international programs or summer research experiences.
• Maintain the accuracy of CourseWorks student resource pages and shared event calendars.
• Track and organize student service inquiries using internal systems.
• Enter and update information related to status changes, event participation, or enrollment transitions.
• Support survey dissemination, basic data entry, and maintenance of student status spreadsheets.
• Submit facilities and IT requests; track office supplies and restock as needed.
• Aid in documentation for student reimbursements, supply orders, and event purchases.
• Support documentation processes related to global travel or stipend paperwork under guidance.
• Act as the initial point of contact for all students, staff, faculty, and external visitors to the Student Affairs Office, providing prompt and professional assistance.
• Respond to inquiries by phone, email, or in person, offering accurate information or directing individuals to appropriate resources.
• Escalate urgent issues or student concerns to appropriate Student Affairs leadership when needed.
• Promote a culture of service and warmth within the Student Affairs team, maintaining discretion and professionalism when handling sensitive student matters.

Qualifications

• Bachelor's degree or equivalent in education and experience required.
• Preferred qualifications include the ability to successfully prioritize multiple responsibilities and projects, a strong sense of teamwork, and familiarity with or willingness to learn learning management systems and academic databases, assessment, and central scheduling platforms.

Minimum Qualifications

• Bachelor’s degree.
• The equivalent in education, training, and professional experience can be substituted for the degree requirement.
• Experience in providing basic student support or assisting with program coordination.
• Strong interpersonal, writing, and communication skills.
• Proficiency in Microsoft Office Suite, particularly Word and Excel.
• Basic organizational skills with the ability to handle multiple tasks under supervision.