Education Support Specialist

Primary Responsibilities /Accountabilities/ Essential Functions

• Maintain computer testing and accommodations testing rooms.
• Prepare room in advance of scheduled exams.
• Maintain Chromebook(s) (charging, cleaning, storing).
• Monitor Chromebook(s) to assure operational status and troubleshoot common problems.
• Restore testing area to its previous arrangement prior to exiting following exams.
• Manage test scheduling and related procedures.
• Develop exam schedule in partnership with Program Director and Faculty.
• Proctor computer-based exams, including course exams, Kaplan exams, retakes, math exams, etc.
• Validate appropriate identification for admission to exam.
• Absorb students to log into exam.
• Troubleshoot testing issues as necessary.
• Monitor exam process and progress.
• Enforce all rules and regulations as necessary.
• Follow established protocol for integrity breaches.
• Provide technical assistance to faculty and students related to testing.
• Maintain and update knowledge of current operating technology.
• Provide administrative support to the Program Director and Office Manager as needed.
• Perform various tasks, assignments, and projects as directed (open houses, site tours, etc.).
• Perform additional duties as requested by Program Director, nursing faculty, and Office Manager.
• Maintain and manage individual and group scheduling and calendars.

Equipment Used and Responsibility

• Excellent teamwork, communication, and organizational skills.
• Positive attitude required.
• Holds high degree of integrity, professionalism, and confidentiality.
• Expertise in Microsoft Office Suite, Windows applications, internet, and email.
• Must be able to collaborate well with others.
• Self-directed personality with the ability to adapt to changing needs and priorities on a daily basis.
• Ability to perform multiple tasks efficiently and effectively.
• Ability to learn quickly.
• Ability to follow established procedures and protocols.
• Ability to maintain a controlled environment when computer and exam issues occur.
• Strong customer service skills.
• Prompt and have a sense of time limits.

Supervisory Responsibilities

None.

Experience

• Experience with MS Office software and Windows environments, Experience in a higher education environment is strongly preferred, but not required.
• Experience with learning management systems (LMS) and learning content management systems (LCMS) is strongly preferred, but not required.

Education/Certifications

• High school diploma or equivalent required.
• College degree preferred.