Educational Support Specialist

Responsibilities

• Support daily operations of a high-volume academic support center serving 100+ student employees.
• Manage student hiring, onboarding, payroll, scheduling, personnel records, and purchasing through Workday.
• Supervise and support tutors, graduate assistants, and front desk staff while coordinating staffing schedules.
• Facilitate staff training, onboarding, CRLA certification programs, and operational meetings.
• Aid in budget tracking, purchasing, and resource management.
• Maintain professional communication with faculty, staff, students, and campus partners.

Data Reporting, Technology & Student Outreach

• Analyze and interpret student success data using Workday, Campus Solutions, OBI, tutoring platforms, and advanced Excel tools (PivotTables, PivotCharts, INDEX/MATCH, VLOOKUP).
• Develop reports and presentations on tutoring utilization, student engagement, retention, and academic performance.
• Create data-informed communications, assessments, and operational reports that support student success initiatives.

Student Success, Assessment & Retention

• Support college and university retention initiatives through data collection, analysis, and assessment.
• Collaborate with academic departments to evaluate enrollment, retention, course performance, and tutoring outcomes.
• Prepare actionable reports and insights to measure program effectiveness and inform institutional decision-making.
• Identify student success trends and recommend strategies to improve academic achievement and persistence.