EHR Clinical Specialist

About the role

The Electronic Health Records Specialist supports Oklahoma State Department of Health staff in the effective and efficient use of the EHR system by maintaining training and reference materials, coordinating system changes, collaborating with stakeholders, and serving as an escalation point for EHR‑related issues.

Responsibilities

• Support staff at the Oklahoma State Department of Health in their effective and efficient use of the Electronic Health Records (EHR) system.
• Maintain training, reference, and troubleshooting materials for the EHR.
• Ensure that changes to the system are made in an orderly fashion.
• Collaborate with a wide variety of stakeholders, including clinic and regional staff throughout the state, programmatic staff whose administrators are in Oklahoma City, system support staff, others in Community Health who support specific aspects of the EHR, and the EHR vendor.
• Maintain training materials for the EHR.
• Assist in training.
• Maintain workflow documentation regarding processes and procedures utilizing the EHR.
• Document and communicate changes included in vendor release notes which have an impact on OSDH EHR operations.
• Recommend changes to the EHR system and workflows to promote efficiency and effectiveness.
• Track and manage requested changes and new requirements for the EHR system from conception through implementation.
• Coordinate testing of changes to the EHR with relevant stakeholders (program staff, trainers, managers, OMES, vendor, etc.).
• Coordinate implementation of OSDH-controlled changes to the EHR with superusers and agency leadership.
• Work collaboratively with EHR vendor application support staff.
• Serve as a point of escalation for EHR‑related questions from OSDH trainers and management.
• Collaborate with members of the OSDH EHR Governance Committee.
• Assist in planning and executing new initiatives relating to the EHR system.
• Respond to escalated EHR help desk tickets.
• Troubleshoot and document EHR application issues; escalate and coordinate with the EHR vendor on a potential fix, testing, and resolution into production.
• Attend to EHR interface errors to ensure complete communication between the EHR and its system connections.
• Initiate, collaborate, and coordinate changes for required or desired changes to interfaces.
• Coordinate changes to supporting tables and configurations within the EHR, testing thoroughly.
• Maintain a change log to record changes in interfaces, codes, and other supporting tables and configurations within the EHR system.
• Develop and maintain role‑based security profiles in the EHR system, working collaboratively with agency leadership.
• Being present at the office is an essential function of the job.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Health Information Management, Computer Science, Information Technology, Software Development or Management, Project Management, Public Health, Nursing, Business, or a related degree and three (3) years of experience.
• OR Associate’s degree plus an additional five (5) years of relevant experience.

Date Posted: 08‑Sep‑2026