EHR Clinical Specialist

About the Role

The Electronic Health Records (EHR) Clinical Specialist supports staff at the Oklahoma State Department of Health in their effective and efficient use of the EHR system. This role involves maintaining training materials, documenting workflows, coordinating system changes, and collaborating with various stakeholders to ensure smooth EHR operations.

Responsibilities

• Maintains training, reference, and troubleshooting materials for the EHR system.
• Assists in training staff on EHR usage.
• Documents and communicates changes from vendor release notes impacting OSDH EHR operations.
• Recommends changes to the EHR system and workflows to promote efficiency and effectiveness.
• Tracks and manages requested changes and new requirements for the EHR system from conception through implementation.
• Coordinates testing of EHR changes with relevant stakeholders (program staff, trainers, managers, OMES, vendor, etc.).
• Coordinates implementation of OSDH-controlled changes with superusers and agency leadership.
• Serves as a point of escalation for EHR-related questions from OSDH trainers and management.
• Collaborates with members of the OSDH EHR Governance Committee.
• Assists in planning and executing new EHR-related initiatives.
• Responds to escalated EHR help desk tickets.
• Troubleshoots and documents EHR application issues, coordinating with the vendor for resolution.
• Attends to EHR interface errors to ensure complete communication between the EHR and connected systems.
• Initiates, collaborates, and coordinates changes to interfaces as needed.
• Coordinates changes to supporting tables and configurations within the EHR, ensuring thorough testing.
• Maintains a change log for interfaces, codes, and other supporting tables and configurations.
• Develops and maintains role-based security profiles in the EHR system, working with agency leadership.
• Performs other duties as assigned.

Requirements

Bachelor’s degree in Health Information Management, Computer Science, Information Technology, Software Development, Project Management, Public Health, Nursing, Business, or related field and three (3) years of experience; OR Associate’s degree plus an additional five (5) years of relevant experience.

Schedule

Onsite work is an essential function of this role, with a duration of 6-12 months and the option to extend (not to exceed 12 months total).

Location

Oklahoma City, OK