EHR Applications Analyst 2 - Willow

Job Description

The EHR Application Analyst II performs a variety of duties related to the information technology applications. Responsibilities include assisting with design, development, system configuration, implementation, continuous improvement and support of information systems for the organization.

• Defines, documents, builds and maintains EHR application content.
• Creates functional specification documents to create content within the EHR application and is primarily responsible for validating this content with the business owner.
• Completes assigned projects and meets deadlines with moderate supervision from Team Leader and/or manager and begins to exhibit strong project management skills.
• Escalates any issues that may adversely impact deliverables.
• Achieves and maintains required certifications (if applicable) of respective EHR application and stays current with new application functionality and enhancements.
• Acts as a liaison between IT, customers and/or vendors. Participates in meetings with all operational areas using the software application.
• Prepares and maintains documentation, including analysis, design, programming, standard procedures and user guides.
• Performs all other duties as needed or directed to meet the needs of the department and/or customer.
• Provides on call / after hours support as required.
• Mentors junior colleagues in the development of application knowledge.

Required Qualifications

• High School diploma or GED required. Bachelor's degree preferred.
• 1-3 years related work experience required in Direct experience in Electronic Health Record implementation and support. In lieu of direct experience, min. 2-5 years of operational experience utilizing the applicable Electronic Health Records' applications.
• Ability to analyze large data sets effectively and efficiently.
• Vendor required certification in good standing (or proficiency if vendor accepts) for applications/modules employee is assigned to support. If not currently certified (or proficient), employee will have 6 months from their Date of Hire or Date of Transfer into a position that requires certification (proficiency) to obtain such certification.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies

• Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
• Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
• Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Social/Environmental Requirements

• Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.
• Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities.
• No substantial exposure to adverse environmental conditions

Sensory Requirements

• Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity Less than 3 feet, Conversation, Telephone.

Physical Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range

$80,000.00 USD – $110,000.00 USD