Epic Certified EHR Systems Analyst II (Willow Ambulatory)

About Us

Located in the metropolitan area of Sacramento, Adventist Health's corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus—a rejuvenating place for associates systemwide to collaborate, innovate, and connect. Adventist Health Roseville and shared service teams enjoy a welcoming space designed to promote well-being and inspire your best work.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness, and hope.

About the Role

Performs various duties relating to information systems applications, including the design, build, implementation, support, and testing of computer software and related processes. Works with project and support teams to ensure appropriate development, training, support, and evaluation of major computer applications.

Requirements

• Associate's/Technical Degree or equivalent combination of education/related experience: Required
• Bachelor’s Degree or equivalent combination of education/related experience: Preferred
• Three years of healthcare IT application/technical experience or equivalent: Required
• Two years’ applicable Epic application experience: Preferred
• Epic Certification/Accreditation in area of responsibility: Required

Responsibilities

• Maintains moderately complex system software utilizing established standards and departmental protocols to meet user requests/specifications.
• Evaluates user requests for special enhancements to system software.
• Works with customers to gather specifications for the purchase, development, and installation of system software.
• Maintains service level agreements with various end-user departments and enterprise business units.
• Coordinates analysis of documentation and workflows in departments, and designs/redesigns system components to support appropriate workflows.
• Assists in analyzing existing methods and developing alternatives to increase operations and production efficiency.
• Performs a needs assessment for complex workflows, customers, and/or clinical/revenue areas.
• Analyzes and documents reporting needs of end users.
• Identifies potential process and/or department-specific risks and assists in strategies to mitigate or resolve them.
• Develops and follows project work plans. Leads project meetings and works cooperatively with team members to coordinate assigned duties with the overall program and related projects.
• Researches, documents, and facilitates resolution to issues reported by end-users.
• Tests system software per checklist guidelines and participates in the development of test scenarios.
• Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues.
• Presents training to a variety of audiences. Ensures that system documentation is current and available to the customer and that customers are educated on where to find it.
• Assesses how users are progressing with their use of system applications and assists with optimization training to further develop user proficiency, efficiency, and satisfaction.
• Leads optimization activities to ensure staff effectively use the systems.
• Handles ongoing on-call duties for one or more applications generating incidents outside of business hours. Provides on-call support as needed for the most critical applications.
• Troubleshoots and resolves system issues escalated by the help desk.
• Up to 25% travel on-site to provide support during go-live events and other work-related occasions. Travel may occur during standard off-hours support times.
• Performs other job-related duties as assigned.

Pay

The estimated base pay for this position is $94,083 to $141,125. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.

Schedule

• Full-time regular
• Day Shift
• 8-hour shifts

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.