Epic Willow Ambulatory Analyst ( EPIC Certification Required) - IT Acute Clinicals

Responsibilities

• Lead the analysis of clinical, business, and technical processes, and develop recommendations for new and modified systems.
• Serve as a liaison between the IT Department, vendors, and operations for multiple systems/applications.
• Act as the primary departmental contact, leading communication and coordination efforts, and provide expert project management support to ensure successful project outcomes.
• Mentor Epic Applications Analyst I, II, and III, and supervise work efforts as directed by the Manager.
• Research, analyze, design, and modify software applications, including encoding, testing, debugging, and installing to support the implementation of software modules and system preference modifications.
• Gather and prioritize development initiatives and activities in collaboration with departments.
• Lead workflow analysis, recommend strategic solutions, and oversee the implementation of application solutions to meet departmental needs, driving efficiency and innovation.
• Provide technical/application assistance to clients and IT staff as appropriate.
• Perform financial analysis, business plan, and impact assessment.
• Manage system upgrades and large projects.
• Develop timelines for implementation and ensure all steps are taken to close outstanding issues regarding new implementations.
• Ensure system changes follow change management procedures and protocols.
• Create and maintain documentation for all assigned applications, and develop, plan, and execute testing for supported applications.
• Participate in daily and implementation support for systems.
• Participate in an on-call rotation schedule, including daily, after hours, and weekends, providing 24x7 client support as necessary.
• Work collaboratively with IT Educators and Informatics to ensure system feature and function modifications are shared with educators for updated training plans and documentation.

Qualifications

• Minimum of six years of Epic build experience
• Extensive experience in analyzing clinical, business, and technical processes
• Strong project management skills and experience leading communication and coordination efforts
• Proficiency in software application research, analysis, design, and modification
• Ability to mentor and supervise junior analysts
• Excellent technical/application assistance skills
• Strong financial analysis and business planning capabilities
• Experience managing system upgrades and large projects
• Ability to work collaboratively with IT Educators and Informatics
• Excellent customer relations skills
• Minimum of an Associate degree in Healthcare/Computer Science/Business from an accredited school or equivalent work experience
• Epic Certification/Accreditation in Willow Ambulatory and Willow Inventory
• Specialty Pharmacy Certification/Accreditation recommended