Efficiency Lead

About the role

The Efficiency Lead is responsible for designing, implementing, and overseeing the contract’s quality assurance (QA), quality control (QC), continuous improvement, and risk management processes. This role ensures all deliverables, analytic products, and operational processes consistently meet or exceed ODNI, NCTC, and IC standards for accuracy, timeliness, compliance, and efficiency.

Responsibilities

• Work closely with the Program Manager, Task Leads, and Government counterparts to ensure alignment of CPI and Risk initiatives with evolving mission priorities, utilizing technology-enabled collaboration and workflow tools where appropriate.
• Develop a center-wide QMS that includes Continuous Process Improvement (CPI), Risk Management, and Quality Control (each detailed below), incorporating automation and digital tracking where feasible.
• Develop, implement, and maintain a comprehensive Quality Management Plan (QMP) in accordance with contract requirements, ODNI/NCTC policies, and IC analytic tradecraft standards, leveraging data analytics and AI-driven insights to inform quality strategies.
• Ensure all contract activities adhere to applicable laws, policies, and standards (including data integrity, privacy, and security requirements). Prepare for and support internal and external audits, utilizing automated compliance monitoring tools where possible.
• Define, track, and report on key performance indicators (KPIs), Service Level Agreements (SLAs), and quality metrics, using automated dashboards and data visualization tools to enable real-time monitoring and reporting.
• Analyze trends and recommend corrective actions as needed, supported by AI-driven analytics.
• Prepare and present regular quality and efficiency reports to contract leadership and Government stakeholders leveraging automated reporting solutions to streamline the process. Support the preparation of status reports (MSR, TSM) and QMP updates.
• Facilitate strategic positioning assessments with program leadership to assess the alignment of resources to program needs, gaps in performance, and identify emerging risks and opportunities, utilizing digital assessment and visualization tools.
• Identify Potential CPI tasks. Quantify the resources required and potential impact of each using data analytics and process modeling tools.
• Support CPI Prioritization: Regularly brief program leadership on the Potential CPI List for disposition (accept/reject) resource allocation, and prioritization leveraging digital workflow and prioritization tools.
• Design and lead initiatives to improve operational efficiency, reduce error rates, and streamline workflows across analytic, operational, and support functions, with a focus on automation and AI-driven process optimization.
• Collect baseline and post-implementation performance measures to provide quantitative evidence of improvements achieved, using automated data collection and analytics platforms.
• Design and execute a Risk Management framework that includes the identification, assignment, impact and severity scoring (pre and post mitigation), and monitoring of risks over their lifecycle.
• Facilitate regular risk review meetings with program leadership, and regular risk identification and collection from all staff using digital collaboration and risk tracking platforms.
• Support external risk reporting in CDRLs (MSR, TSM, etc.) utilizing automated reporting tools.
• Ensure risks and their mitigations are considered for CPI inclusion, supported by integrated risk and process improvement tracking systems.
• Oversee the development of Task-area QC Processes (within operational control), incorporating automation and digital QC tools where appropriate.
• Document Leidos review processes for delivered products (center-wide CDRLs and Task specific) and validate their effectiveness, using digital documentation and workflow management tools.
• Oversee the review and evaluation of analytic and operational products for accuracy, completeness, and compliance with IC tradecraft standards, leveraging AI-enabled review and validation tools.
• Develop monitoring methods and measures that will provide leading indication of degrading product quality, using predictive analytics and automated monitoring solutions.
• Provide feedback and coaching to staff.
• Support the collection and analysis of the metrics (KPI, SLA, quality metrics) defined in the Quality Assurance approach using automated data collection and analytics tools.

Requirements

• Bachelor’s degree in a relevant field (e.g., Intelligence, Engineering, Quality Management, Business, or related discipline); Master’s preferred.
• 7+ years of experience in quality assurance, process improvement, or analytic tradecraft in a national security, intelligence, or government contracting environment.
• Demonstrated experience developing and managing QA/QC programs and continuous improvement initiatives, including the use of automation, AI, and technology to drive efficiency and optimize processes.
• Demonstrated experience in risk management, preferably in a dynamic environment/rapidly evolving operating landscape.
• Proven ability to define, track, and analyze performance metrics, SLAs, and quality indicators using analytics, automated dashboards, and reporting tools.
• Experience with digital collaboration platforms, workflow management, and technology-enabled communication and facilitation.
• Strong analytical and problem-solving skills, with a track record of leveraging data and technology to inform decision-making and corrective actions.
• Able to work in a fast-paced, high-stakes, and classified environment.
• Active TS/SCI clearance with CI Polygraph (Full Scope Poly preferred).

Qualifications

• Bachelor’s degree in a relevant field (e.g., Intelligence, Engineering, Quality Management, Business, or related discipline); Master’s preferred.
• 7+ years of experience in quality assurance, process improvement, or analytic tradecraft in a national security, intelligence, or government contracting environment.
• Demonstrated experience developing and managing QA/QC programs and continuous improvement initiatives, including the use of automation, AI, and technology to drive efficiency and optimize processes.
• Demonstrated experience in risk management, preferably in a dynamic environment/rapidly evolving operating landscape.
• Proven ability to define, track, and analyze performance metrics, SLAs, and quality indicators using analytics, automated dashboards, and reporting tools.
• Experience with digital collaboration platforms, workflow management, and technology-enabled communication and facilitation.
• Strong analytical and problem-solving skills, with a track record of leveraging data and technology to inform decision-making and corrective actions.
• Able to work in a fast-paced, high-stakes, and classified environment.
• Active TS/SCI clearance with CI Polygraph (Full Scope Poly preferred).

Skills

• Experience with analytic automation, AI/ML, or data science quality programs, including the implementation of AI-enabled review, validation, and risk management solutions.
• Strong knowledge of IC analytic tradecraft standards, ODNI/NCTC policies, and federal compliance requirements.
• Six Sigma, Lean, or similar process improvement certification, with demonstrated experience applying these methodologies using digital and automated tools.
• Experience supporting ODNI, NCTC, or other IC agencies.
• Experience on large scale staffing or staff augmentation programs with significant surge and scale dynamics.
• Professional certification in instructional design, adult learning, or training management, with experience in technology-enabled training delivery.
• Full Scope Poly preferred.

Benefits

Leidos offers competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more.

Pay

Pay Range $131,300.00 - $237,350.00

Schedule

Not specified