Educational Technology Support Specialist & Sales (On-site)

About the Company

For over 50 years, Kaplan Early Learning Company has been a champion for children. From research-based curricula to enriching classroom environments and innovative technology solutions, Kaplan's products and services inspire a lifelong love of learning in children and educators. We are a national leader in the early childhood educational market, known for our passionate staff who celebrate an average tenure of 15 plus years.

About the Role

Contributes to the overall success of technology sales by creating sourcing/inventory efficiencies, effective training, sales/marketing, and product development.

Responsibilities

• Receive and track POs for technology.
• Review invoices to ensure accuracy.
• Track and analyze shipping data from our technology vendors.
• Hold weekly meetings with vendors to get updates on shipping and inventory.
• Update point of contacts and emails for vendors.
• Coordinate installations with customers and vendors.
• Demonstrate and train prospects and customers on the features and benefits of our educational technology products via virtual conferencing platforms and in-person presentations.
• Support IT Help Desk for internal users and assist with end-user technical support requests.
• Assist Technology Specialist in projects.
• Partner with vendors to meet market needs, including sourcing existing products or developing new ones.
• Partner with Kaplan Creative Team to provide merchandising information for catalog and digital page layout (item number, copy, pricing, and image).
• Proof page layouts to ensure the best representation of product features, benefits, and construction.
• Travel occasionally (approximately 10% of the time) for conferences, sales calls, and installations.

Requirements

• Two-year college degree in a related field preferred but will consider candidates with industry experience in lieu of degree.
• Minimum 2 years of experience in technical support.
• Knowledge of marketing early childhood education technology, with 2-4 years of experience in the early childhood industry a major plus.
• Impressive verbal and written communication, problem-solving, and organizational skills.
• Knowledge of video conferencing platforms.
• Strong organizational, time management, and prioritization skills, with the ability to manage multiple projects and deadlines in a fast-paced environment.
• Proven ability to accomplish tasks independently and work collaboratively within a team.
• Ability to present technology to a group via video conferencing.
• Proficiency in Microsoft Word and Excel.
• Familiarity with interactive boards, pre-K curriculum, and a general knowledge of educational technology is a plus.

Schedule

Monday–Friday, 8:00 AM–5:00 PM

Benefits

• Paid Time Off including holidays
• Paid Maternity/Paternity Leave
• Supplemental Program
• Childcare Discounts
• Medical, Dental, Vision Insurance
• Matching 401(k) Plan plus a suite of financial educational services, including consultations with licensed representatives
• Short-term and long-term disability income replacement programs through Voya Insurance
• Educational Tuition Assistance
• Verizon and AT&T Discounts
• YMCA Discount
• Employee Referral Bonus
• LifeMart Discount Shopping Website
• Kaplan Outlet Center Discount
• Pet Insurance