Education & Employment Case Manager

About the role

Cocoon House’s Snohomish Young Adult Housing (SYAH) program provides assistance with transitional housing and rapid rehousing support to young adults experiencing homelessness, helping them secure independent housing and achieve income stability. The Employment & Education Case Manager works directly with program participants to identify and pursue employment and educational opportunities that align with their unique needs and challenges. The role emphasizes a participant‑centered approach, addressing barriers to housing and employment while fostering growth and self‑sufficiency. The manager also leads group workshops and seminars, organizes career‑focused field trips, and coordinates the Young Adult Housing Internship to equip participants with job skills and real‑world experience.

Cocoon House is committed to equity, diversity, and inclusion; candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply. Reasonable accommodations are available for qualified persons with disabilities.

Responsibilities

• Identify viable short‑term and long‑term educational and career goals of program participants based on their stated desires, goals, and interests.
• Assist youth in finding employment and education, providing intensive assistance with the search and application process.
• Improve income levels for all young adults participating in the program.
• Conduct outreach to potential employers throughout Snohomish County, seeking low‑barrier employment opportunities and potential collaborators.
• Input accurate data and case notes following meetings with clients.
• Assist Transitional Housing/Rapid Rehousing staff in addressing other housing stability needs as necessary.
• Conduct workshops and field trips for program clients to gain job skills and experience.
• Assist in coordinating the Young Adult Housing Internship by planning and leading sessions in partnership with other Cocoon House staff.

Requirements

• 1 year of experience working with young adults experiencing homelessness or similar populations.
• Demonstrable knowledge and professional experience in the employment and education fields, including navigating post‑secondary education.
• Strong relationship‑building skills grounded in empathy, respect, and passion for working with individuals from diverse backgrounds and cultures.
• Professional competency in organization, time management, teamwork, and adaptability.
• Flexibility to adjust schedules to meet client needs, including occasional evenings or weekends.
• Enthusiasm for working with and supporting others.
• Openness to adapting strategies and approaches to improve support for program participants, in alignment with Cocoon House’s mission.
• Individuals with lived experience are strongly encouraged to apply.
• Bilingual applicants are strongly encouraged to apply.
• High school diploma/GED or equivalent.
• Must be 21 years of age or older.
• DCYF background clearance.
• Acceptable driver’s abstract with no more than 2 violations within the last 3 years.
• Valid driver’s license, auto insurance, and reliable transportation.
• Physical ability to communicate effectively with all internal and external clients, hear voices and alarms, read and comprehend a variety of materials, operate phone and computer, lift up to 50 lb, and run up and down indoor and outdoor stairwells in case of youth emergency.

Benefits

• Medical, dental, and vision health options with employer contribution.
• Multilingual pay stipend.
• 403(b) retirement plan.
• 21 days of PTO accrued in the first year.
• 10 agency‑recognized holidays.
• Paid training & testing: CPR/first aid, food handler’s permit, blood‑borne pathogens, abuse awareness, TB testing, and additional in‑depth practical trainings.

Pay

Hourly wage $21–$23 per hour, dependent on experience, plus a $1.50 per hour differential for multilingual skills.

Schedule

Full‑time, 40 hours per week, on‑site.