ED Inbound Coordinator- Emergency Room

Job Overview

The RN Inbound Coordinator directs the campus destination of patients arriving to the Emergency Department (ED) via ambulance, nursing facilities, and physician office practices/Urgent Care clinics. The goal is to ensure patients are directed to the appropriate campus based on services needed, acuity levels, volumes and wait times.

About the Role

Location: Main Campus, Emergency Room
Hours: Part-Time 24 Hours, Day Shift

Minimum Qualifications

• Massachusetts RN Licensure
• 3 Years of Emergency Department RN Experience
• Current Basic Life Support (BLS) Certification

Preferred Qualifications

• Bachelor of Science in Nursing (BSN)

Duties and Responsibilities

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• Manages inbound calls from local private ambulance services and fire department ambulance services when transporting priority patients to the ED.
• Maintains monitoring of calls via a CMED radio for priority patients.
• Utilizes designated systems to direct incoming traffic.
• Directs the incoming ambulances, SNF and physician referrals to the appropriate campus with the best ability to promptly evaluate and provide services to the patient.
• Affords assistance with the scheduling, managing, and transporting of patients being discharged or transferred from the hospital campus.
• Affords assistance with the scheduling of A-10, BH-1, and MIH services.
• Exceeds expectations for experience of callers in all communication methods (verbal or written).
• Participates in performance improvement projects.
• Communicates and coordinates effectively with other disciplines such as Communications Specialists, Charge Nurses, and ED Providers.
• May be required to perform independent clinical assessments.

Physical Requirements

• Ability to sit for extended periods of time.

Skills & Abilities

• Knowledge of current OEMS STP and POE protocols.
• Ability to plan, implement, and evaluate data.
• Ability to effectively communicate with physicians and other members of the healthcare team.
• Ability to analyze, evaluate multiple solutions, and solve complex problems using well developed critical & analytical thinking skills.
• Knowledge and application of the nursing process.
• Excellent time management skills needed to prioritize competing priorities.
• Requires the ability to work independently and establish an effective working relationship with healthcare providers in physician’s offices, community agencies, hospitals and other healthcare facilities.

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a four-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

About Tufts Medicine

A healthcare system that works
Tufts Medicine is more than a health system — we’re a community that empowers people to live their best lives by reimagining healthcare, advancing knowledge and pioneering discovery. Every team member plays an integral role in realizing our vision of creating the most equitable and frictionless healthcare experience in the world.

Pay Range

$44.17 - $56.32