ECS Representative

Responsibilities

• Answer incoming calls, faxes, and emails from referring hospitals, standalone detox centers, acute psychiatric hospitals, and physicians' offices
• Conduct initial telephone screening to determine individual’s behavioral health needs and level of care
• Gather demographic, insurance, medical, psychiatric, and substance use information
• Explain available behavioral health programs, services, and the admission process
• Verify insurance eligibility and obtain financial arrangements
• Collapse coordination admission with Bradford Health Services facilities
• Schedule assessments, intake appointments, and admissions
• Collaborate with case managers, social workers, and community referral sources to facilitate continuity of care
• Track referrals, admissions, and follow up activities to ensure timely placement and communication
• Maintain accurate and confidential patient records in electric health record system
• Ensure compliance with HIPPA, organizational policies, and regulatory standards

Qualifications

• High School Diploma or GED, college helpful
• Knowledge of chemical dependency desired
• Two years' experience in admissions/customer service desired
• Must be able to interact with the professional community
• Excellent spoken and written communication skills
• Must have reliable transportation
• Must be self-motivated
• Must be able to see at 20/40 corrected in each eye and hear (hearing aid accepted)
• Must have a valid state driver’s license and a safe driving record
• Must be emotionally and physically capable of functioning under stressful situations
• Regular attendance required
• Must be able to work in a cooperative manner with co-workers, managers, clients, and prospective clients

Key Skills

• Strong communication and active listening
• Customer service and conflict resolution
• Knowledge of behavioral health and substance use disorders
• Crisis assessment and de-escalation
• Documentation and EHR proficiency
• Organization, multitasking, and attention to detail
• Empathy, professionalism, and confidentiality

Benefits

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.
• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.
• Student Loan Repayment – Available for nurses and therapists.
• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.
• Generous PTO – A robust paid time off policy to support work-life balance.
• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.