ECS Representative

About the role

The ECS Representative serves as a critical first point of contact for individuals seeking behavioral health and substance use treatment. This role is responsible for responding to inquiries from referring hospitals, standalone detox centers, acute psychiatric hospitals, physicians' offices, and other referral sources while facilitating timely admissions into Bradford Health Services facilities.

Responsibilities

• Answer incoming calls, faxes, and emails from referring hospitals, standalone detox centers, acute psychiatric hospitals, and physicians' offices.
• Conduct initial telephone screening to determine individuals' behavioral health needs and appropriate level of care.
• Gather demographic, insurance, medical, psychiatric, and substance use information.
• Explain available behavioral health programs, services, and the admission process.
• Verify insurance eligibility and obtain financial arrangements.
• Collapse coordination admissions with Bradford Health Services facilities.
• Schedule assessments, intake appointments, and admissions.
• Collapse Collaborate with case managers, social workers, and community referral sources to facilitate continuity of care.
• Track referrals, admissions, and follow-up activities to ensure timely placement and communication.
• Maintain accurate and confidential patient records in the electronic health record (EHR) system.
• Ensure compliance with HIPAA, organizational policies, and regulatory standards.

Requirements

• A High School Diploma or GED; college helpful.
• Knowledge of chemical dependency desired.
• Knowledge of and two (2) years of experience in admissions/customer service desired.
• Must be able to interact with the professional community.
• Excellent spoken and written communication skills.
• Must have reliable transportation.
• Must be self-motivated.
• Must be able to see at 20/40 corrected in each eye and hear (hearing aid accepted).
• Must have a valid state driver's license and a safe driving record.
• Must be emotionally and physically capable of functioning under stressful situations.
• Regular attendance.
• Must be able to work in a cooperative manner with co-workers, managers, clients, and prospective clients.
• Other duties as assigned.
• If recovering, two (2) years of continuous verifiable sobriety.

Skills

• Strong communication, active listening, and conflict resolution skills.
• Knowledge of behavioral health, substance use disorders, crisis assessment, and de-escalation.
• Proficiency with electronic health records, documentation, organization, multitasking, and attention to detail.
• Empathy, professionalism, and confidentiality.