Economic Service Worker

Nature of Work

Interview clients to gain an overview of client financial resources and social circumstance relevant to the eligibility of services; will do in-depth interviews to establish clients' eligibility for specific programs and benefits, such as SNAP and medical services.

Responsibilities

• Determine eligibility for economic assistance using eligibility manuals and guidelines.
• Substantiate client data by contacting banks, employers, medical facilities, physicians, and neighbors as necessary, either by phone or letter.
• Complete appropriate economic service forms and enter proper codes for computers that will authorize services for clients.
• Inform clients what types of benefits are available to be received.
• Update each assigned client's case file by scheduling periodic office visits with client.
• Take calls from clients and the public; see clients in the office that request information on economic service programs offered.
• Compose brief social summary of client's circumstances; assess need for social service intervention; direct clients to community resources when needs cannot be met through economic services and/or additional assistance is required.
• Explain economic service policies, rules, and regulations to clients so that it is clear on the application, forms, and benefits.
• Figure out the amount of benefits clients will receive using appropriate monetary guidelines and track collection of payments on food stamp program.
• Perform related work as required.

Requirements

• Transportation must be available because travel is required.
• Possess a valid driver's license.
• Mandatory overtime.

Qualifications

Training: Bachelor's degree from a regionally accredited college or university.

Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.

OR Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.

OR Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.

OR Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal two (2) years of training.

Special Requirement

A valid driver's license may be required.