Economic Service Worker

About the Role

This position primarily serves the Bureau for Family Assistance as the Economic Service Worker for Raleigh General Hospital.

Responsibilities

• Processing and tracking applications for individuals requesting economic assistance through Bureau programs.
• Conducting thorough telephone and face-to-face interviews with clients to gather personal, financial, and social information to determine program benefits eligibility.
• Completing reviews and determining eligibility for services such as SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Assistance.
• Keeping an up-to-date client caseload while ensuring timely and accurate case processing and tracking.
• Monitoring and responding to communications from clients, client services, supervisors, program managers, and upper management, including checking and responding to emails and phone calls.
• Referring clients to additional support services and agencies as needed.
• Maintaining current knowledge of policy updates and program changes.
• Entering and managing client data in appropriate systems and dashboards.
• Assisting in the recovery of overissued benefits when applicable.
• Performing other related duties as assigned.

Requirements

Training: Bachelor's degree from a regionally accredited college or university.

Substitution: Any combination of the following may substitute for the required training on a year-for-year basis:

• Full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers, or the public, and evaluating the data against established standards and guidelines.
• Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail, or clerical work.
• Successful completion of college coursework from a regionally accredited college or university (every thirty (30) credit hours equals one (1) year of training).
• Experience in Economic Services work requiring program eligibility decisions (one (1) year of experience equals two (2) years of training).

Special Requirement: A valid driver's license may be required.