Economic Service Worker

About the Role

Performs at the full-performance level in taking applications, determining eligibility for, and managing a caseload for a variety of economic assistance programs. Conducts personal interviews with clients, evaluates and verifies personal, financial, and social information, and determines eligibility for services. Maintains a client caseload and refers clients to other social service and community agencies when appropriate. May obtain repayment from clients who have been issued economic assistance erroneously. Transportation must be available as travel is required. Performs related work as needed.

Requirements

• Bachelor's degree from a regionally accredited college or university.
• Substitution options:
  • Any combination of full-time or equivalent part-time paid experience providing direct client services (e.g., interviewing clients, customers, or the public and evaluating data against established standards) may substitute for the required training on a year-for-year basis.
  • Full-time or equivalent part-time paid experience in customer service, telemarketing, retail, or clerical work may substitute for the required training on a year-for-year basis.
  • Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis (30 credit hours = 1 year of training).
  • Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at a rate of 1 year of experience = 2 years of training.
• A valid driver's license may be required.