Economic Benefits Technician
What You'll Be Doing
Make an impact in your community today! The Economic Social Services (ESS) team serves the public by helping our community receive crucial needs they must have to live happy and healthy lives. ESS aids individuals and families in need by providing evaluation for Food and Nutrition Services. We are currently seeking a dynamic and passionate Economic Benefits Technician at our Somerset facility, to join this hard working team to assist in making a difference!
- Submitting recertifications into NC FAST
- Aiding with interviewing clients
- Researching cases in NC FAST and On Base and referring client to the Eligibility Caseworker on duty for the Family & Children Medicaid or Food & Nutrition Services Programs
- Answering general questions via phone, email, or in person
- Scanning documents into On Base
- Helping clients complete application, if needed
- Troubleshooting problem areas for clients
- Making referrals to appropriate resources
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work.
Required
- The Basics (Required Education and Experience)
- High school diploma or GED
- One year of experience in human services
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
- Beyond the Basics (Preferred Education and Experience)
- One (1) year of experience in health and human services programs
- Fluency in Spanish
- NC FAST experience
- On Base experience
- Excellent customer service skills
How Will We Know You're 'The One'?
- Knowledge of and/or ability to learn Economic Benefit Programs policy
- Knowledge of Microsoft Office programs including Word and Excel
- Exceptional customer service skills
- The ability to listen, react and respond appropriately to others, and professionally assist emotional clientele
About This Position
- Location: HSC Swinburne Raleigh, NC 27610
- Employment Type: Regular
- Work Schedule: Mon - Fri 8:15 am - 5:00 pm
- Hiring Range: 25.70 - 28.83
- Market Range: 25.70 - 31.96
What Makes Wake Great
- Equal Opportunity Statement
- Background Check Statement
- Emergency Service Worker Statement
What Makes Wake Great
- Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes.
- In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh.
- With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county.
- Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County.
- Wake County uses the Council/Manager form of government.
- Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms.
- In Fall 2026, two at-large seats will be added for nine total commissioners.
- The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating.
- The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees.
- Wake County Government came in at #2 on the Healthiest Employers list for 2024.
- This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.