eCommerce Team Member I

Job Summary

THIS IS AN IN-PERSON POSITION AND REQUIRES PHYSICAL ATTENDANCE IN OUR NASHVILLE, TN FACILITY.

Essential Functions

• Sorts and prepares incoming products for online sale according to department guidelines, accurately completing computerized forms with appropriate details.
• Takes representative photographs that accurately convey product information and condition details.
• Uses appropriate SEO keywords in auction titles and includes relevant product information and specific condition details in auction descriptions.
• Values donations and inspects for quality/condition to determine appropriateness for online sales.
• Ensures posted items follow all applicable marketplace guidelines, GISD’s policies/procedures, and state/federal laws.
• Accurately stocks, picks, packages, and ships products according to department guidelines.
• Accurately selects appropriate box size and packing materials to guard against product breakage in transit, without generating excessive material and postage costs.
• Adds and subtracts two-digit numbers and multiplies and divides with 10s and 100s. Can perform these operations using units of American money and weight measurement, volume, and distance.
• Addresses a variety of customer inquiries according to department guidelines.
• Flexes between tasks and/or departments as directed with a cheerful and positive attitude.
• Maintains work pace for the entirety of the shift.
• Properly uses/maintains equipment and follows safety guidelines when processing and moving product.
• Keeps all workstations and processing areas clean and organized.
• Completes general warehouse housekeeping duties as assigned.
• Follows direction and completes other miscellaneous duties/tasks as assigned.

Minimum Qualifications

• Education: None required.
• Experience: Previous employment or other activities that demonstrate the use of basic computer skills and/or mobile device use for research of product values and/or taking detailed product photos.
• Willingness: Willingness to follow directions to learn new skills and apply them in daily work.
• Industry Expertise: Has worked in a fast-paced/production-oriented environment with a focus on process, safety, and quality.
• Teamwork: Works well with others and makes valued contributions to the outputs of others to assist the team or project in achieving the required outputs.
• Ethical: Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adhering to Goodwill’s values.
• Attention to Detail: Attends to details and pursues quality in accomplishing tasks, including safety awareness.
• Informed Decision Making: Identifies and comprehends issues, problems, and opportunities; compares data from different sources to conclude the uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.
• Mathematical Aptitude: Adds and subtracts two-digit numbers and multiplies and divides with 10s and 100s. Can perform these operations using units of American money and weight measurement, volume, and distance.
• Technical Knowledge: Possesses basic computer and/or mobile device skills.
• Communication Skills: Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in the digital world.
• Continuous Learning: Takes initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive and apply feedback to continually improve and advance one’s skills.
• Safety Awareness: Recognizes the risks in activities, applies the right measures to control and manage those risks, and ensures all safety protocols are followed.
• Strong Work Ethic: Demonstrates a high degree of professionalism, has a drive to succeed at any task, produces consistent and high-quality work, is organized and timely, values good attendance and punctuality, and works with minimal supervision.
• Customer Focus: Identifies customers, both internal and external. Comprehends and relates with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization.