eCommerce Manager (1139194)

Responsibilities

• Lead the development and execution of commercial strategies and sales plans for key customers, aligned with corporate objectives.
• Build and maintain strong relationships with key accounts to achieve annual sales and profit targets, while defining short- and long-term growth strategies for the category.
• Oversee P&L performance for assigned accounts, driving top-line growth while optimizing profitability through effective expense management.
• Partner with brand and channel marketing teams to develop integrated annual sales and marketing plans, including execution of promotional strategies for pet products.
• Collaborate cross-functionally to shape go-to-market strategies, leveraging insights and analysis from product concept through launch to meet customer needs.
• Analyze competitive landscape and market dynamics to position brands as category leaders and drive strategic advantage.
• Develop and manage annual customer budgets, including pricing strategy, trade spend, and optimization of investment effectiveness.
• Work closely with Demand Planning to develop reliable forecasts, providing monthly updates to ensure accurate supply planning and on-time delivery.
• Provide market insights and customer feedback to marketing teams, informing campaign development, promotions, and incentive programs.
• Ensure brand integrity by partnering with Brand Protection and Marketing teams to proactively identify and resolve issues.
• Foster collaboration across internal teams to enhance communication, alignment, and organizational effectiveness.

Requirements

• 5+ years of eCommerce sales and account management experience domestically or internationally
• 8+ years of customer account management experience
• Commercial awareness, marketing and sales background
• In depth understanding of developing executing sales and marketing strategy, plans and campaigns
• Strong commercial and analytical skills - experience analyzing data and actively communicating business unit KPI’s to the executive team and other business units
• Working knowledge of e-commerce contracts and understanding Terms and Conditions by which everyday business is conducted
• Strong written and oral communication skills
• Knowledge of web promotion strategies: Search Engine Optimization (SEO), Search Engine Marketing (SEM), paid search, display advertising, pay-per-click campaigns
• Proficient in Microsoft suite