Sr. eCommerce Manager

About this role

You will be responsible for our DTC (Direct to Consumer) business including our subscription products and our individual store products. As the DTC category manager you will be responsible for business growth and P&L. You own the pricing, promotions, and customer insights. You will work cross functionally with the marketing, product, and operations teams to set priorities, share insights, and drive growth initiatives. This position reports directly to the Chief Growth Officer and works closely with the rest of the executive team in Mountain View, CA.

Responsibilities

• Be the category manager for our subscription business, our foundational line of business, and support our growing individual products business.
• Own pricing and promotion strategies to optimize both customer acquisition and long-term profitability.
• Influence product roadmap, marketing, and operations decisions partnering closely with your counterparts on those teams to achieve goals.
• Own, create, and execute strategies to drive customer growth and satisfaction while developing innovative solutions to meet customer needs in new ways.
• Look after all aspects and touchpoints of the customer experience, adapting and evolving our offering to better meet customer needs.
• Analyze consumer behaviors, market trends and business performance to identify and execute growth initiatives.
• Synthesize data into clear strategies and influence partners across the organization.
• Work cross-functionally across marketing, technology, product, and sourcing to bring an amazing customer experience to life.

Required Qualifications

• 6-8+ years of experience in driving eCommerce strategy and growth
• BA/BS required
• Demonstrated P&L ownership — you've managed a business with real accountability for results
• Strong analytical skills — you can dig into data, find the story, and turn it into actionable recommendations
• Experience developing and executing pricing and promotion strategies
• Excellent written and verbal communication skills, including presenting to and influencing executive leadership
• Entrepreneurial drive — you take initiative, roll up your sleeves, and make things happen

Preferred Qualifications

• MBA or similar graduate degree
• Experience in consumer subscription products, retail eCommerce, digital platforms, or related fields

Pay

The starting pay range for this position is between $140,000 and $160,000 per year. In addition to base pay, KiwiCo offers a comprehensive total rewards package, which may include opportunities for an annual bonus, stock options, and a variety of benefits related to health, financial security, and well-being.

Schedule

This position follows a hybrid work schedule, with 3-4 office days per week (depending on your team) and the remainder of the week working remotely. Our office is located in Mountain View, CA within walking distance to the Caltrain station.