Sr. Ecommerce Manager

About the role

Do you want to be an “Intelli?” We do business differently to forge new paths in specialty coffee. We are pioneers in the direct trade model for buying coffee and creating coffee partnerships all over the world. We’re passionate about coffee, and that means we pay a bit more for coffee in order to buy direct and create long-term, collaborative relationships with our producers that grow exceptional coffee. Intelligentsia seeks an experienced, growth-oriented Sr. Ecommerce Manager to own and elevate the day-to-day performance, customer experience, and digital sales strategy of intelligentsiacoffee.com. You will translate our passion for Extraordinary Coffee - from Direct Trade sourcing to seasonal harvests and limited micro-lot releases - into engaging online experiences that drive traffic, conversion, and subscriber retention. Working cross-functionally with our coffee sourcing, roasting, marketing, and fulfillment teams, you will optimize our DTC online storefront, scale our coffee subscription programs, and champion our commitment to quality across every digital touchpoint. Location: Hybrid. Must live in the Chicagoland area with ability to travel to the Roasting Works in Bedford Park, IL 1 to 2 days per week.

Responsibilities

• Ecommerce Operations & Growth Strategy: Own and manage the day-to-day performance of intelligentsiacoffee.com, driving key sales, traffic, and conversion metrics.
• Ecommerce Operations & Growth Strategy: Develop and execute the overall ecommerce growth strategy, including digital merchandising, site promotional calendars, and the scaling of our coffee subscription programs.
• Ecommerce Operations & Growth Strategy: Collaborate with the Coffee team to align on specialty coffee release schedules, seasonal offerings, and unified omni-channel sales strategies.
• Site Management & User Experience (UX): Manage the end-to-end digital site experience, serving as the main point of contact for external technology vendors and internal design/development teams for feature updates, redesigns, and site maintenance.
• Site Management & User Experience (UX): Manage and maintain the secondary Wholesale website content updates and optimizations Support with retail App configurations, data reporting, updates, promotions, loyalty programs and user experience.
• Site Management & User Experience (UX): Drive Conversion Rate Optimization (CRO) through continuous site updates, continuous UX improvements, and structured A/B testing protocols.
• Site Management & User Experience (UX): Manage relationships with ecommerce platform and technology vendors.
• Cross-Functional Marketing & Analytics: Partner closely with marketing teams on email campaigns, paid media, and content initiatives to acquire new customers and drive qualified site traffic.
• Cross-Functional Marketing & Analytics: Analyze site, campaign, and customer data to uncover optimization opportunities and deliver clear performance reporting to stakeholders.
• Cross-Functional Marketing & Analytics: Leverage analytics to inform merchandising decisions, inventory needs, and subscription retention strategies.
• Operations, Leadership & Vendor Management: Oversee site inventory visibility and coordinate directly with fulfillment and operations teams to ensure accurate stock levels and smooth logistics execution.
• Operations, Leadership & Vendor Management: Direct and manage external ecommerce platform platforms and technology vendor relationships to maintain site performance and tool integration.
• Operations, Leadership & Vendor Management: Mentor, manage, and support the professional development of team members as needed.

Qualifications & Requirements

• 5+ years of dedicated ecommerce management experience, with a strong background in Direct-to-Consumer (DTC), CPG, or the Food & Beverage space.
• Highly analytical with deep hands-on expertise in ecommerce platforms (Shopify/Shopify Plus).
• Strong data literacy and web analytics skills (Google Analytics/GA4, dashboards, heat maps, etc.) with the ability to turn data into actionable business decisions.
• Proven track record with A/B testing methodologies, conversion